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AI Agents vs. Chatbots — The Key Differences Explained
April 9th, 2025 | AI

Remember those early days when most chatbots were just glorified FAQ machines? They’d spit out pre-programmed answers, stumble over anything remotely complex, and + Read More

How AI is Revolutionizing the World of Sports Betting
February 17th, 2025 | AI, iGaming

I could start this article with a history of how technology has impacted sports betting. I could drone on about the incremental benefits + Read More

Building Connections: Key Moments from Our Recent Client Visits
February 12th, 2025 | AI, Customer Service, News & Updates

At Comm100, we believe that exceptional service begins with understanding our clients’ needs firsthand. We regularly schedule onsite visits to clients across the + Read More

Student Support 2.0: The Playbook for a Frictionless University Experience
February 11th, 2025 | AI, Higher Education

Think about the last time you had a frustrating customer experience; maybe a bank that put you on hold for an hour, or + Read More

A Complete Guide to Customer Service Automation
December 16th, 2024 | AI, Customer Service

Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. A sector that once relied on phone + Read More

Higher Ed Chatbots: A Game-Changer for Student Support
December 8th, 2024 | AI, Higher Education

What if every student had a personal assistant, ready to answer questions, offer guidance, and simplify their academic journey—all without ever taking a + Read More

What is Conversational Marketing? A Full Guide
October 31st, 2024 | AI, Customer Service

The way brands promote their solutions has changed over time. We’ve come a long way from traditional marketing tactics and embraced new ways + Read More

Cracking the Self-service Code in iGaming: 5 Key Insights from our Webinar
October 13th, 2024 | AI, iGaming

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how + Read More

Unlocking Efficient Communication – The Advantages of Chatbots
July 3rd, 2024 | AI

Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous + Read More

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ChatGPT and Higher Education – How Can Colleges Benefit from the Tech
April 6th, 2024 | AI, Higher Education

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

Chatbot Do’s and Don’ts – These Are the Best and Worst Chatbot Practices
March 25th, 2024 | AI

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More

Top 10 Chatbot Fails and How to Avoid Them
March 24th, 2024 | AI

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More

Top 5 Benefits of Chatbots in Customer Service
March 21st, 2024 | AI

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

How to Increase Trust in Government with Digital Communication
March 20th, 2024 | AI, Live Chat

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More

Chatbot Pros & Cons in Customer Service & Support
March 14th, 2024 | AI, Customer Service

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?
February 20th, 2024 | AI

It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony
January 17th, 2024 | AI, Customer Service
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the + Read More
Generative AI Customer Service: The Benefits & Challenges
January 2nd, 2024 | AI, Customer Service

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More

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How Does Generative AI Work? – A Simplified Explanation
December 18th, 2023 | AI

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More