Blog

Remember those early days when most chatbots were just glorified FAQ machines? They’d spit out pre-programmed answers, stumble over anything remotely complex, and + Read More

I could start this article with a history of how technology has impacted sports betting. I could drone on about the incremental benefits + Read More

At Comm100, we believe that exceptional service begins with understanding our clients’ needs firsthand. We regularly schedule onsite visits to clients across the + Read More

Think about the last time you had a frustrating customer experience; maybe a bank that put you on hold for an hour, or + Read More

Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. A sector that once relied on phone + Read More

What if every student had a personal assistant, ready to answer questions, offer guidance, and simplify their academic journey—all without ever taking a + Read More

The way brands promote their solutions has changed over time. We’ve come a long way from traditional marketing tactics and embraced new ways + Read More

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how + Read More

Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous + Read More

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More

It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More