Blog

The market for AI customer engagement software has matured considerably since the early chatbot experiments of the 2010s. Today’s platforms combine natural language + Read More

An AI-first customer service strategy isn’t about replacing your agents with chatbots. It’s a fundamental rethinking of how support operations work, placing artificial + Read More

LivePerson built its reputation as an enterprise conversational AI platform over two decades, powering customer messaging for some of the world’s largest brands. + Read More

The online gambling industry has reached a decision point. Facing higher regulatory costs, increased taxation, and tightening margins, operators are searching for technologies + Read More

Customer expectations have fundamentally shifted in the last few years. Previously, customer support was limited to either the phone or in-person visits. Then + Read More

The best support ticket is the one that never gets created. That principle drives the growing adoption of customer self-service across industries. Rather + Read More

Companies spend an average of $4,100 per employee on onboarding, per a study by SHRM, yet only 12% of employees think their organization + Read More

Intercom helped define what modern customer communication looks like. It brought in-app messages, live chat, onboarding flows, and behavioral targeting into one environment + Read More

Zendesk remains a dominant force in customer service software, but its complexity and premium pricing structure drive many businesses to explore alternatives. Whether + Read More

What if every student had a personal assistant, ready to answer questions, offer guidance, and simplify their academic journey—all without ever taking a + Read More

Customer expectations have evolved dramatically in the past few years. Common customer service models featuring real-time conversations that effectively “end” for the customer + Read More

Companies are racing to adopt AI in customer experience (CX). Automated chatbots are popping up on websites. Sentiment analysis tools are scanning support + Read More

Most iGaming operators recognize AI’s potential but haven’t grasped how fundamentally it’s reshaping their industry. They see isolated benefits: better odds management here, + Read More

Ask any iGaming executive about their biggest challenge and you’ll hear the same refrain: acquisition costs are skyrocketing while player lifetime value remains + Read More

Player protection has become the defining challenge for online gambling operators. While compliance teams and detection algorithms work around the clock, one critical + Read More

Most contact centers measure new agent ramp time in weeks or months. During that period, some managers manually create assessments, grade responses, and + Read More

According to a report by Coveo, support employees spend roughly 3.6 hours every day searching for information. That number is up from 2.6 + Read More

Here’s something curious about AI chatbots in 2025: the companies using them badly are getting worse results than those using no automation at + Read More

The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More