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Zendesk remains a dominant force in customer service software, but its complexity and premium pricing structure drive many businesses to explore alternatives. Whether + Read More

What if every student had a personal assistant, ready to answer questions, offer guidance, and simplify their academic journey—all without ever taking a + Read More

Customer expectations have evolved dramatically in the past few years. Common customer service models featuring real-time conversations that effectively “end” for the customer + Read More

Companies are racing to adopt AI in customer experience (CX). Automated chatbots are popping up on websites. Sentiment analysis tools are scanning support + Read More

Most iGaming operators recognize AI’s potential but haven’t grasped how fundamentally it’s reshaping their industry. They see isolated benefits: better odds management here, + Read More

Ask any iGaming executive about their biggest challenge and you’ll hear the same refrain: acquisition costs are skyrocketing while player lifetime value remains + Read More

Player protection has become the defining challenge for online gambling operators. While compliance teams and detection algorithms work around the clock, one critical + Read More

Most contact centers measure new agent ramp time in weeks or months. During that period, some managers manually create assessments, grade responses, and + Read More

According to a report by Coveo, support employees spend roughly 3.6 hours every day searching for information. That number is up from 2.6 + Read More

Here’s something curious about AI chatbots in 2025: the companies using them badly are getting worse results than those using no automation at + Read More

The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More

Telegram users expect instant responses. The platform’s real-time messaging culture creates customer expectations that align more with texting friends than traditional support channels, + Read More

Customer service leaders are facing an uncomfortable truth: the AI solutions they implemented two years ago are already obsolete. While early adopters celebrated + Read More

AI agents promise to transform business operations. But there’s a dirty secret the industry won’t tell you: most “intelligent” systems can’t easily connect + Read More

The customer service landscape is experiencing a revolutionary transformation. AI chatbot usage has surged from 62.7% to 73.8% this year alone, and this + Read More

Student counseling services face an unprecedented challenge: according to a 2023 survey from the Healthy Minds Network, 41% of college students reported having + Read More

With over a billion monthly users and 500 million daily active users, Telegram is one of the largest messaging apps in the world. + Read More

Telegram’s a popular messaging app, but it isn’t really built to be used as a support channel. While customers across the globe expect + Read More

When your customers share account numbers, social security details, or financial information through live chat, that data can’t just live anywhere. Banks, credit + Read More