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Customer support used to be simpler. You had your phones, your emails, maybe a help desk tucked away behind a velvet rope for + Read More

Imagine instantly understanding your customers’ needs, responding precisely, and consistently delivering exceptional experiences that build lasting loyalty. Today’s leading businesses are achieving exactly + Read More

The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More

We are proud to unveil the latest generation of advanced AI automation with the Comm100 AI Agent. With next generation reasoning capabilities and + Read More

Customer support teams are under more pressure than ever. Rising support ticket volumes, rising customer expectations, fewer available resources, and the need for + Read More

Customer support teams have never had more data at their fingertips yet turning that data into actionable insights remains one of the biggest + Read More

Remember those early days when most chatbots were just glorified FAQ machines? They’d spit out pre-programmed answers, stumble over anything remotely complex, and + Read More

I could start this article with a history of how technology has impacted sports betting. I could drone on about the incremental benefits + Read More

At Comm100, we believe that exceptional service begins with understanding our clients’ needs firsthand. We regularly schedule onsite visits to clients across the + Read More

Think about the last time you had a frustrating customer experience; maybe a bank that put you on hold for an hour, or + Read More

Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. A sector that once relied on phone + Read More

What if every student had a personal assistant, ready to answer questions, offer guidance, and simplify their academic journey—all without ever taking a + Read More

The way brands promote their solutions has changed over time. We’ve come a long way from traditional marketing tactics and embraced new ways + Read More

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how + Read More

Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous + Read More

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More