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The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More

Telegram users expect instant responses. The platform’s real-time messaging culture creates customer expectations that align more with texting friends than traditional support channels, + Read More

Customer service leaders are facing an uncomfortable truth: the AI solutions they implemented two years ago are already obsolete. While early adopters celebrated + Read More

AI agents promise to transform business operations. But there’s a dirty secret the industry won’t tell you: most “intelligent” systems can’t easily connect + Read More

The customer service landscape is experiencing a revolutionary transformation. AI chatbot usage has surged from 62.7% to 73.8% this year alone, and this + Read More

Student counseling services face an unprecedented challenge: according to a 2023 survey from the Healthy Minds Network, 41% of college students reported having + Read More

With over a billion monthly users and 500 million daily active users, Telegram is one of the largest messaging apps in the world. + Read More

Telegram’s a popular messaging app, but it isn’t really built to be used as a support channel. While customers across the globe expect + Read More

When your customers share account numbers, social security details, or financial information through live chat, that data can’t just live anywhere. Banks, credit + Read More

Nobody wakes up excited about deploying software on-premises. If you’re reading this, chances are you’re not here by choice. Maybe your compliance team + Read More

Customer support used to be simpler. You had your phones, your emails, maybe a help desk tucked away behind a velvet rope for + Read More

Imagine instantly understanding your customers’ needs, responding precisely, and consistently delivering exceptional experiences that build lasting loyalty. Today’s leading businesses are achieving exactly + Read More

We are proud to unveil the latest generation of advanced AI automation with the Comm100 AI Agent. With next generation reasoning capabilities and + Read More

Customer support teams are under more pressure than ever. Rising support ticket volumes, rising customer expectations, fewer available resources, and the need for + Read More

Customer support teams have never had more data at their fingertips yet turning that data into actionable insights remains one of the biggest + Read More

Remember those early days when most chatbots were just glorified FAQ machines? They’d spit out pre-programmed answers, stumble over anything remotely complex, and + Read More

I could start this article with a history of how technology has impacted sports betting. I could drone on about the incremental benefits + Read More

At Comm100, we believe that exceptional service begins with understanding our clients’ needs firsthand. We regularly schedule onsite visits to clients across the + Read More

Think about the last time you had a frustrating customer experience; maybe a bank that put you on hold for an hour, or + Read More