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Contact Center Digital Transformation – The Essential Stages for a Smooth and Successful Transition
October 25th, 2021 | Customer Experience, Customer Service

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More

The Role of Social Media in Higher Education – 5 Best Practices for Engagement
October 25th, 2021 | Customer Experience, Customer Service

Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More

Engaging with International Students – Top Tips for Higher Education
October 25th, 2021 | Customer Experience, Customer Service

Engaging with students is difficult in higher education. Engaging with international students is even more difficult. Besides potential language barriers, institutions also need to be sensitive + Read More

Improving Student Engagement – Why Phone Support is Dead
October 25th, 2021 | Customer Experience, Customer Service

Amid the Covid-19 pandemic, maintaining high levels of student engagement appeared to be a losing battle for many institutions. Spring break 2020 heralded the most + Read More

Digital Transformation in Customer Service – Navigating Security Threats (Part 4 of 4)
September 29th, 2021 | Customer Service

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More

Digital Transformation in Customer Service – 5 Inspirational Success Stories (Part 3 of 4)
September 28th, 2021 | Customer Service

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More

White Label Chat Service – What to Expect And How to Use For Your Business?
September 25th, 2021 | Live Chat

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More

5 Things to Look For In a White Label Live Chat Software
September 25th, 2021 | Live Chat

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More

How to Provide Personalized Customer Service on Various Channels To Boost Customer Satisfaction
September 25th, 2021 | Customer Service

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More

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5 Reasons Why You Should White Label Live Chat
September 23rd, 2021 | Live Chat

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it?  Statistics show that + Read More

Evolving Customer Service: Easy Steps to Help Your Customers Through Digital Transformation
September 23rd, 2021 | Customer Service

Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every + Read More

Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)
September 22nd, 2021 | Customer Service

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More

Digital Transformation in Customer Service – Why You Can’t Afford to Ignore it (Part 1 of 4)
September 13th, 2021 | Customer Service

Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket + Read More

Live Chat Benchmarks: How Does Your Team Compare?
August 31st, 2021 | Live Chat

Customer service expectations have hit all-time highs. For companies to remain competitive, it’s now necessary to provide fast, personalized, customer-centric support – even more so while face-to-face service isn’t possible.  As companies strive towards this + Read More

How to Train Your Agents for an Omnichannel Customer Service Strategy
August 29th, 2021 | Customer Service, Omnichannel

As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get + Read More

Chatbot vs. Live Chat: Which is Better for your Customer Service?
July 20th, 2021 | Chatbot, Live Chat

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More

6 Customer Service Skills for a Positive Customer Experience
June 30th, 2021 | Customer Service

Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team + Read More

How to Use Live Chat to Support the eCommerce Customer Journey
June 27th, 2021 | Live Chat

Imagine a customer is at the checkout of your eCommerce store. They have a pair of shorts in the basket, and they’re right on + Read More

Transforming Customer Service in a Student’s World – a Q&A with Dawson College
June 22nd, 2021 | Live Chat

The world of higher education is a unique and challenging space. Competition is incredibly tough, and it shows no sign of getting any + Read More

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