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Journey Mapping for Chatbots: How to Create a Chatbot Decision Tree

Journey Mapping for Chatbots: How to Create a Chatbot Decision Tree from Scratch

February 22nd, 2018 | Customer Service | Isabella Steele
Source: Liam Pozz Introduction Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the... Read More

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