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How to Reduce Customer Service Friction with Live Chat

September 10th, 2018 | Customer Service | Hutch Morzaria
Friction is everywhere in life, and it impacts us from the time we wake up until we go to sleep. But how can friction be defined? According to the Cambridge Dictionary, the word “friction” has two definitions: The force that works against an object as it slides along the surface of another object or moves... Read More

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