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call center survey questions for customer satisfaction

Call Center Survey Questions for Better Customer Satisfaction

January 11th, 2018 | Customer Service | Hutch Morzaria
KPIs and Analytics drive call centers as much as the people taking the calls. While data may be critical for the call center, we cannot overlook the often-ignored impact of feedback obtained from clients and customers directly. This first-hand information is the best tool possible for learning not only where you need to improve, but... Read More

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