How to improve call center customer satisfaction with live chat
October 25th, 2018 | Live Chat

If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance they started their + Read More

Secure Your Live Chat With On-premise Deployment
October 23rd, 2018 | Live Chat

When considering any technology investment, security and privacy are non-negotiable. No matter which support channels your business offers, keeping your confidential customer data + Read More

Comm100’s Next Generation Chatbot: Capable, Approachable and Trustworthy
October 22nd, 2018 | News & Updates

The idea of automating and scaling one-to-one conversations using AI chatbots has created a lot of hype, but a lot of bots have + Read More

Getting your customer service team ready for the holiday shopping (and returns, and shipping, and problems) season
October 18th, 2018 | Customer Service

Holiday shopping season isn’t easy. Even for the most well-organized customer service functions, seeing query volumes and queues rise into the red can + Read More

Webinar
Thu, Nov 29, 2018 | 9AM PST/12PM EST | 45 minutes
Veridian Credit Union Delivers Quality, Real-time Customer Support with Live Chat
3 Ways to do More with Customer Experience Personalization
October 16th, 2018 | Customer Service

By 2020, customer experience (CX) will overtake price as a key product differentiator. While there are many ways to improve CX – ease + Read More

Take a Look at our Latest Social Releases: WeChat Integration, Social Tagging, and Social Routing
October 9th, 2018 | News & Updates

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More

Comm100 Wins 2018 Contact Center Technology Award from CUSTOMER Magazine
October 5th, 2018 | News & Updates

We’re excited to announce that TMC, a global, integrated media company, has named our AI-powered chat as a 2018 Contact Center Technology Award + Read More

Chat did that! And now you can prove it with chattribution
October 2nd, 2018 | Live Chat

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More

eBook
Chatbot Success:
How to Save Time, Money & Effort in Customer Interactions
Five Tips To Successfully Onboard Live Chat Agents
September 28th, 2018 | Live Chat

Note: This blog post was co-authored by Dani Apgar, EVP & Co-Founder of RapportBoost.AI and Kaye Chapman, Content & Client Training Manager at + Read More

How to Build a CX Coaching Culture
September 27th, 2018 | Customer Service

Most companies would agree that excellent customer service is a crucial aspect of running a business. A simple conversation between a customer service + Read More

How to Use Technology to Improve the Agent Experience
September 20th, 2018 | Customer Service

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams + Read More

How to Deliver Better Customer Service with Comm100 Live Chat
September 18th, 2018 | Live Chat

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More

Report
Live Chat Benchmark Report 2018:
Real world data with expert analysis
Comm100 Releases Updated MaximumOn™ Technology, Providing Guaranteed Uptime for All Customers
September 12th, 2018 | News & Updates

In the tech world, reliability is the key to success; no matter how innovative or groundbreaking technology is, if it’s not reliable, customers + Read More

Live Chat Software Review: Top 8 Questions to Ask
September 11th, 2018 | Live Chat

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More

How to Reduce Customer Service Friction with Live Chat
September 10th, 2018 | Customer Service

Friction is everywhere in life, and it impacts us from the time we wake up until we go to sleep. But how can + Read More

Live Chat – Lots to Love, But How to Choose?
September 7th, 2018 | Live Chat

Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More

4 Ways Live Chat Reduces Your Operating Costs
September 6th, 2018 | Live Chat

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More

MaximumOn Technology Provides Guaranteed Uptime for Live Chat
September 4th, 2018 | News & Updates

We understand that reliable and robust live chat service is critical to the success of our customers. That’s why we spared no effort + Read More

Comm100 Wins MarTech BreakThrough Award for Best Online Chat Solution
August 24th, 2018 | News & Updates

We’re excited to announce that we have been named the winner of the MarTech Breakthough award for Best Online Chat Solution! The MarTech + Read More