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What Is Customer Churn Rate and How You Can Reduce It Fast

September 29th, 2016 | Customer Service | Carla Jerez
Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, most companies are losing far too many customers. According to this article by Frederick F. Reichheld in the Harvard Business Review, the average company loses about half its customers in a fiver-year... Read More

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