Announcing Comm100’s New Knowledge Base—Better Customer & Agent Experiences Through Self-Service
January 4th, 2018 | News & Updates

It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More

Announcing Comm100’s Live Chat Conversions—Track How Live Chat Drives Customer Conversions
January 2nd, 2018 | News & Updates

Live chat is a perfect tool to help you drive and improve conversions. Research shows it can boost your conversion rate by up + Read More

Winning Live Chat Training for Your Customer Service Team
November 30th, 2017 | Customer Service

So you’ve decided to move your customer service team into the 21st century, getting them ready to chat for the first time. Congratulations! + Read More

More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat
November 15th, 2017 | News & Updates

Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More

Christmas Gifts For Customers: 7 Thoughtful Ideas To Say Thank You
October 29th, 2017 | Customer Service

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you + Read More

Why Are Customers So Rude, Stupid, Entitled? (Or Important!)
October 24th, 2017 | Customer Service

Many of you will be familiar with Google’s autocomplete feature – the suggested phrases which pop up when you start to type in + Read More

Hey Good Lookin’! Announcing Comm100’s New and Improved Live Chat Designs
October 18th, 2017 | News & Updates

We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More

Chatbot Now Provides Personalized Account Information to Your Customers!
August 2nd, 2017 | News & Updates

Since the launch of our Chatbot, we’ve had some great feedback from our clients on how it’s helped them to save resource by + Read More

Cutting-Edge Customer Experience Ideas from Call Center Week 2017
July 13th, 2017 | News & Updates

Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More

Announcing the Launch of Comm100’s Chatbot
June 7th, 2017 | News & Updates

Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More

Free Christmas Trivia Printable – The Comm100 Big Holiday Quiz
November 30th, 2016 | News & Updates

It’s Christmas time, and we all know what that means for busy teams. Your team might be fighting under the weight of increased + Read More