7 Benefits of Unified Communications for Contact Centers
January 31st, 2019 | Contact Center

Picture this: A screen with four applications open, arranged in windowed tiles so you can still access the other five other applications hidden + Read More

Workflow Automation Best Practices with Zapier
January 17th, 2019 | Customer Experience

Getting work done isn’t as simple as you think. The average worker spends 28% of their work week on admin tasks alone, such as replying + Read More

Top Types of Customer Communication Channels
November 15th, 2018 | Customer Service

Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business + Read More

How to Improve Call Center Customer Satisfaction with Live Chat
November 1st, 2018 | Contact Center

If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance they started their + Read More

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AI and Bots: Are you ready?
Getting your Customer Service Team Ready for the Holiday Shopping (and Returns, and Shipping, and Problems) Season
October 18th, 2018 | Customer Service

Holiday shopping season isn’t easy. Even for the most well-organized customer service functions, seeing query volumes and queues rise into the red can + Read More

3 Ways to do More with Customer Experience Personalization
October 16th, 2018 | Customer Experience

By 2020, customer experience (CX) will overtake price as a key product differentiator. While there are many ways to improve CX – ease + Read More

Five Tips To Successfully Onboard Live Chat Agents
September 25th, 2018 | Live Chat

Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More

How to Use Technology to Improve the Agent Experience
September 20th, 2018 | Customer Service

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams + Read More

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Data-informed insights into live chat best practices and optimization
Live Chat Benchmark Report 2019
Keynote Learnings from ICMI Expo 2018: Ernesto Salas, Disney Institute
June 19th, 2018 | Customer Service

Trade shows are a fantastic place to get up to date on all of the latest technology, best practices and ideas in your + Read More

Intelligent, Personalized & Helpful: Take a Look at Our Chatbot Developments
June 5th, 2018 | News & Updates

It’s no secret that automation is changing how we work and live. From self-driving cars, to buying groceries through Alexa, artificial intelligence solutions + Read More

Contact Center AI – What’s out there?
June 5th, 2018 | Contact Center

AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. From the early days of Science Fiction and Kubrik’s groundbreaking + Read More

Take a Look at our Latest Feature Releases: AI-Powered Chatbot, Co-browsing & Shopify
May 11th, 2018 | News & Updates

What do Chatbot, Co-browsing & Shopify Integration have in common? They’re all designed to help you make serious gains from the latest in + Read More

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The Future of Live Chat in 2019
10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before
April 23rd, 2018 | Customer Service

Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of the world around + Read More

Long Live Email! Comm100’s New Ticketing Integration for Smoother Customer Communications
March 20th, 2018 | News & Updates

Email has been around for decades, but despite being a seasoned communication channel, it’s not losing popularity. It’s still widely cited by customers + Read More

[Webinar] How to Stop the CSat Nosedive with Chat
March 19th, 2018 | Customer Service

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 + Read More

ISO 27001: Safe, Secure & Compliant Live Chat with Comm100’s New Certification
January 23rd, 2018 | News & Updates

As a provider of live chat to businesses all over the world, companies everywhere trust us to have rigorous information security. That’s why + Read More

Announcing Comm100’s New Knowledge Base—Better Customer & Agent Experiences Through Self-Service
January 4th, 2018 | News & Updates

It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More

Announcing Comm100’s Live Chat Conversions—Track How Live Chat Drives Customer Conversions
January 2nd, 2018 | News & Updates

Live chat is a perfect tool to help you drive and improve conversions. Research shows it can boost your conversion rate by up + Read More