5 Tips for Finding a CX Platform your Agents, Customers and Exec Team Will Love
May 7th, 2019 | Customer Experience

You can’t build a house on a weak foundation. In the same way, the standard of customer experience that consumers expect isn’t achieved + Read More

Debunked! The Top Six Most Common Live Chat Myths
April 30th, 2019 | Live Chat

With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it – and I can’t + Read More

Is Your Live Chat Disaster-Proof? How to Avoid These Real-Life Chat Fails
March 28th, 2019 | Live Chat

We all like to look at the positives within customer service – its ability to surprise, delight, and offer real help which makes + Read More

Five Steps to Increase Live Chat Adoption
March 21st, 2019 | Live Chat

Live Chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So once you’ve taken the + Read More

Report
Actionable insights and best practices to level up your live chat
CCW Disruptive Technology Report: Live Chat
6 Ways to Improve the Efficiency and Productivity  of your Contact Center Agents with Live Chat
March 14th, 2019 | Live Chat

The verdict is in from too many sources to count, and they all say that live chat is the most cost effective way to manage + Read More

5 ways an Omnichannel Strategy can improve your Contact Center’s Customer Retention Rates
February 14th, 2019 | Contact Center

Agent: “How can I help?” You: “Well, it’s a long story…” Have you ever uttered these words when you’ve got in touch, yet again, to + Read More

7 Benefits of Unified Communications for Contact Centers
January 31st, 2019 | Contact Center

Picture this: A screen with four applications open, arranged in windowed tiles so you can still access the other five other applications hidden + Read More

Workflow Automation Best Practices with Zapier
January 17th, 2019 | Customer Experience

Getting work done isn’t as simple as you think. The average worker spends 28% of their work week on admin tasks alone, such as replying + Read More

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AI and Bots: Are you ready?
Top Types of Customer Communication Channels
November 15th, 2018 | Customer Service

Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business + Read More

How to Improve Call Center Customer Satisfaction with Live Chat
November 1st, 2018 | Contact Center

If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance they started their + Read More

Getting your Customer Service Team Ready for the Holiday Shopping (and Returns, and Shipping, and Problems) Season
October 18th, 2018 | Customer Service

Holiday shopping season isn’t easy. Even for the most well-organized customer service functions, seeing query volumes and queues rise into the red can + Read More

3 Ways to do More with Customer Experience Personalization
October 16th, 2018 | Customer Experience

By 2020, customer experience (CX) will overtake price as a key product differentiator. While there are many ways to improve CX – ease + Read More

eBook
Straight answers to the 10 most important questions about getting started with chatbots
Know before you Bot
Five Tips To Successfully Onboard Live Chat Agents
September 25th, 2018 | Live Chat

Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More

How to Use Technology to Improve the Agent Experience
September 20th, 2018 | Customer Service

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams + Read More

Keynote Learnings from ICMI Expo 2018: Ernesto Salas, Disney Institute
June 19th, 2018 | Customer Service

Trade shows are a fantastic place to get up to date on all of the latest technology, best practices and ideas in your + Read More

Intelligent, Personalized & Helpful: Take a Look at Our Chatbot Developments
June 5th, 2018 | News & Updates

It’s no secret that automation is changing how we work and live. From self-driving cars, to buying groceries through Alexa, artificial intelligence solutions + Read More

Contact Center AI – What’s out there?
June 5th, 2018 | Contact Center

AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. From the early days of Science Fiction and Kubrik’s groundbreaking + Read More

Take a Look at our Latest Feature Releases: AI-Powered Chatbot, Co-browsing & Shopify
May 11th, 2018 | News & Updates

What do Chatbot, Co-browsing & Shopify Integration have in common? They’re all designed to help you make serious gains from the latest in + Read More