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It’s no secret that automation is changing how we work and live. From self-driving cars, to buying groceries through Alexa, artificial intelligence solutions + Read More about intelligent, personalized & helpful: take a look at our chatbot developments

AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. From the early days of Science Fiction and Kubrick’s groundbreaking + Read More about contact center ai – what’s out there?

Email has been around for decades, but despite being a seasoned communication channel, it’s not losing popularity. It’s still widely cited by customers + Read More about long live email! comm100’s new ticketing integration for smoother customer communications

As a provider of live chat to businesses all over the world, companies everywhere trust us to have rigorous information security. That’s why + Read More about iso 27001: safe, secure & compliant live chat with comm100’s new certification

It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More about announcing comm100’s new knowledge base—better customer & agent experiences through self-service

Live chat is a perfect tool to help you drive and improve conversions. Research shows it can boost your conversion rate by up + Read More about announcing comm100’s live chat conversions—track how live chat drives customer conversions

According to CX Network’s 2017 Digital Marketing Trends Report, customer experience ranks first as the most exciting opportunity for businesses for the third + Read More about 10 first steps to improve your customer experience

So you’ve decided to move your customer service team into the 21st century, getting them ready to chat for the first time. Congratulations! + Read More about winning live chat training for your customer service team

Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More about more than just live chat — announcing facebook and twitter integration in comm100 live chat

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you + Read More about christmas gifts for customers: 7 thoughtful ideas to say thank you

We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More about hey good lookin’! announcing comm100’s new and improved live chat designs

Since the launch of our Chatbot, we’ve had some great feedback from our clients on how it’s helped them to save resource by + Read More about chatbot now provides personalized account information to your customers!

Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More about cutting-edge customer experience ideas from call center week 2017

Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More about announcing the launch of comm100’s chatbot

It’s Christmas time, and we all know what that means for busy teams. Your team might be fighting under the weight of increased + Read More about free christmas trivia printable – the comm100 big holiday quiz