Engage and convert more leads
In today’s competitive marketplace, driving traffic to your site or online store isn’t enough to get the sale. You have to keep customers on your website, provide help when they hit a snag, and seize every opportunity to fill their shopping cart or convert them to a sales opportunity. Live chat increases website conversions by 20% or more on average, and customers who use live chat are 3X more likely to make purchases than those who don’t. Sales has a new best friend!
For many customers, the desire to buy can be fleeting. Unanswered questions can cause shoppers to abandon brands and carts.
With live chat, you can connect with them when it counts, and be ready with answers and information at the moment of truth. After using live chat, 35% more people make an online purchase and 44% of customers say that having a live person answer their questions while in the middle of making an online purchase was one of the most important features a website could offer.
Customers still love brick-and-mortar stores for the personalized experience they get by talking to a knowledgeable sales rep. With live chat, you can extend that experience online.
Your sales team can proactively reach out to visitors and make suggestions based on their purchase and browsing history, allowing them to not only provide a deeply personalized experience but also to up-sell and cross-sell on other products and services.
Live chat is one of the lowest cost customer acquisition tools in the market. All the software and infrastructure you need is included in the platform and integrating with your CRM system is simple.
According to Forrester, live chat leads to a 48% increase in revenue per chat hour and a 40% increase in conversion rate. Most companies get an ROI within weeks of adding live chat to their websites. What are you waiting for?
Customers have consistently ranked live chat as their preferred engagement channel. Study after study shows that live chat beats other channels for preferred communication channel, immediacy of response, and overall customer satisfaction.
Customers increasingly expect to be able to contact businesses in a way that’s easy and convenient for them. Adding live chat to your website is not only recommended, but proven to increase leads and win new business.