Be there for your customers, whatever they channel they choose
Handling high call volumes, scheduling agent shifts and making sure chats or calls get routed to the correct department are just a few of the challenges facing large call centers. Whatever the size or complexity, Comm100 has got you and your customers covered.
When it comes to fast, effective and affordable customer service solutions, nothing compares with live chat software. Connect this with your email, social media and SMS systems within one platform, and you can start truly supporting today’s modern customer. Let them choose the channel, and you provide the support.
Is your website stuck at a 2% conversion rate? Live chat could be the answer to your problems. Companies who deploy live chat on their websites see 10-50% of their visitors engage with them. Add ticketing and messaging to the mix, and get ready for the pipeline boost you’ve been waiting for.