Data Sheet

Digital Client Engagement

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They Have Questions. You Have Answers.

From new client acquisition to support, the faster and more effectively you can respond to your clients’ needs, the longer they’ll stick around. That means higher satisfaction for them, and more loyalty and earnings for you.

The Killer App For Client Engagement

Comm100’s digital omnichannel client engagement platform powers genuine interaction anytime and anywhere. With Comm100, you can take command of conversations via live chat, email, social media, and messaging, with human agents, virtual assistants, or a finely tuned combination of both, more efficiently than ever before. From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs.

The Comm100 Digital Client Engagement Platform

Live Chat

Live chat is quickly emerging as the most preferred communication channel thanks to the flexible, real-time, and genuine interactions it enables. Robust configuration options and powerful innovations like co-browsing, auto-translation for 90+ languages, audio/video chat and advanced routing make it a win-win for your clients and agents alike.

 

Email

Email is the most mature digital channel and still preferred by many clients for a range of use cases. Ensure that your team can manage and respond to emails quickly and efficiently with Comm100’s email platform designed specifically for support teams.

 

Social Media & Messaging

With all the time people spend on their mobile phones and social media services, you need to make sure you’re easy to find and ready to help. Manage communications on all your preferred channels including Facebook, Twitter, and SMS in one place, with more channels added every year.

 

Knowledge Base

Reliable and accessible information is the backbone of every successful digital client engagement platform. Comm100 Knowledge Base helps you centralize your vital knowledge resources and ensure quick and easy access inside your agent console and from your website and mobile app, so questions get answered when and where they’re asked.

 

Intelligent Assistance

The future of client engagement is digital, and the future of digitial clients engagement platforms is AI-powered. From advanced, deeply integrated chatbots to smart and subtle agent-facing tools that speed resolution and automate tedious workflows, Comm100 offers a range of solutions to get you there today.

Comm100 Value Generators

Unified view of the client

Your clients choose how and when they want to reach out to you. That could be a chat today, an email tomorrow, and a Facebook post the day after. We say ‘bring it on’. With Comm100 your agents can see each client’s complete history – every conversation, every message, and every email – so they’re always fully in the know.

 

Decrease issue time-to-resolution

Maximize efficiency without sacrificing quality. Use canned messages, co-browsing, audio/video chat, and file sharing to make even complex issue resolution faster and easier.

 

Optimize agent capacity

Assign chats to the right person at the right time, every time. Automate routing with rules based on IP address, account data, or custom variables. Create branching rules to fit complex team structures and client requirements.

 

Simplify call center management

Use robust conversation management tools including real-time supervision, takeover, private messaging, and transcript review. Improve your team’s performance through better transparency and support.

 

Drive continuous improvement

Double down on the original goal of the contact center: to help your clients find the answers they seek. Go where they go, treat them as individuals, and respond quickly. There’s no better way to earning higher retention, loyalty, and client satisfaction rates.

Embrace Digital with Comm100

The Comm100 platform is easy to set up, a breeze to learn and use, and offers quick time to value and adoption. Our enterprise-grade security and scalability will keep you equipped to handle whatever tomorrow brings.

Core Capabilities

  1. A complete digital solution: Robust communications across every digital channel, wired for whatever the future brings.
  2. Powerful integrations: Get a complete view of the customer by integrating Comm100 with CRM, banking, and IVR systems. Our API makes it easy.
  3. Ready for tomorrow: Advanced yet easy-to-use AI tools to help you automate, accelerate, and embrace the future of client engagement today.
  4. Safe and secure: Financial institutions around the world trust Comm100 with their digital communications because we know how to keep their data safe and secure.
  5. Unrivaled reliability: Only Comm100 offers MaximumOn server-level redundancy and failover to keep your digital engagement up and running 24/7, whether you’re in the cloud or on-premise.

I would recommend Comm100 for the value that it brings in the end. It’s a straightforward system and is very easy to use for our members as well as for staff.

– Jasmina Duric, Manager of E-Services and Support, Lake Michigan Credit Union

Comm100 puts the customer and agent experiences first, but they also deeply understand the need to show measurable impact. Comm100 has made easy work of proving the benefits of digital engagement.

– Bob Matthews, Customer Experience Manager, The Cumberland


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