Live Chat ROI Calculator

Inputs

Start by entering some details about your current contact center team and your current call and/or chat volume. Use the sliders or enter the desired value in the boxes below.

About your team

Number of active agents

Contact center hours

hours/day

days/week

Average compensation per agent

About your calls

Average length of call

System cost per call

Your chats

Preferred chat package Team Business Enterprise

Average length of chat

Number of concurrent chats per agent

Percentage of calls deflected to chat

Results

Once you’ve entered your data on the left, your impact and ROI results will be shown below.

If you deflect 25% of queries from phone to chat, you will be able to handle:

XXXX
calls

XXXX
chats

XXXX
total queries

To handle that capacity, you will need:

XXXX
agents for phone

XXXX
agents for chat

XXXX
total agents

Your total estimated costs are:

System costs for phone

Labor costs for phone

System costs for chat

Labor costs for chat

$XXXXX

(100% phone)

$XXXXX

(XX% phone, XX% chat)

By deflecting % of queries to chat, you will realize a net savings of:

$ per year

ROI in year one

Payback period

days

Download your results

Get a presentation-ready report that breaks down the live chat cost for your team based on the details you inputted.

See a sample PDF

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