Live chat ROI calculator
No matter how you slice it,
live chat is a smart investment
Whether you’re looking to add live chat as a new customer contact channel or switch to Comm100 from your current provider, use this calculator to simulate the impact and help build your business case.
Inputs
Start by entering some details about your current contact center team and your current call and/or chat volume. Use the sliders or enter the desired value in the boxes below.
About your team
hours/day
days/week
About your calls
Your chats
Results
Once you’ve entered your data on the left, your impact and ROI results will be shown below.
If you deflect 25% of queries from phone to chat, you will be able to handle:
XXXX
calls
XXXX
chats
XXXX
total queries
To handle that capacity, you will need:
XXXX
agents for phone
XXXX
agents for chat
XXXX
total agents
Your total estimated costs are:
System costs for phone
Labor costs for phone
System costs for chat
Labor costs for chat
or
ROI in year one
%
Payback period
days