Over half of customer interactions are multi-event, multi-channel journeys

Comm100 offers you direct, personalized, and real-time customer experiences. Complete your customer-first, low-effort engagement strategy with these digital channels.

Social Media

World-class customer support for your social media channels

If your customers are on social media, you can bet they’re talking about you. In fact, they’re likely talking to you as well. Your customer support needs to be in the loop on those conversations – seamlessly blended into your Comm100 Live Chat platform. Now you can engage directly on Twitter, Facebook, Facebook Messenger, and WeChat, and more.

Ticketing

Email: The tried and true support channel familiar for all

It’s the rare customer support team that doesn’t use email as a support communication channel. After all, email is second only to phone (and barely) when it comes to preferred support channels because it’s easy and well understood. Comm100 Ticketing helps unify your support inbox while integrating seamlessly with Comm100 Live Chat.

Knowledge Base

Self-service channel

81% of customers prefer to resolve issues themselves before talking to a customer service representative (you’ve done it, haven’t you?). Comm100’s Knowledge Base is an intuitive, fast, and effective self-service platform. And as you would expect, it plugs right in to Comm100 Live Chat – for both your visitors and your agents.

SMS

The ultimate mobile engagement channel

Short Message Service, also known simply as ‘texting’ – is the world’s most popular digital communications channel, offering quick and highly personalized connections. Organizations use SMS in many ways, from appointment confirmations to delivery notifications to customer service and beyond. Add SMS to your Comm100 omnichannel platform today and let your customers connect with you via this emerging channel – and handle it all in the agent console you already know and love!