How to Handle a Large Volume of Live Chats
March 23rd, 2020 | Live Chat

Ensuring that your customers can reach you in a click (or two) is crucial to offering great digital customer service and is what makes live chat such a popular customer support + Read More

How Can Small Businesses Weather the COVID-19 Storm?
March 18th, 2020 | Live Chat

COVID-19 has had a wide-spread and hard-hitting impact on everything and everyone. It’s not only our individual health that’s at risk (to be sure, this is the most important consideration); the health + Read More

5 Key Customer Profiles Every Company Should Treat Like VIPs
February 19th, 2020 | Live Chat

Your VIPs are your company’s most important customers, as defined by you. Whether you work in a B2B or B2C industry, you can + Read More

4 Things to Consider When Mapping Your Digital Customer Journey
January 21st, 2020 | Live Chat

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check + Read More

Free live chat
Offer
Secure, flexible and genuine customer engagement
Live chat for up to 3 agents - for free!
2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know
January 14th, 2020 | Live Chat

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. It was a shift + Read More

Live Chat Benchmark Data 2020
January 7th, 2020 | Live Chat

Organizations know that providing great customer experiences (CX) is no longer optional in today’s competitive business landscape. Four years ago, Gartner predicted that + Read More

Debunked! The Top Six Most Common Live Chat Myths
April 30th, 2019 | Live Chat

With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it – and I can’t + Read More

The Future of Customer Experience isn’t Omnichannel
April 25th, 2019 | Live Chat

Few would argue with the fact that organizations committed to delivering exceptional customer experiences need to be where their customers are. The challenge + Read More

Webinar_ProductTour_OnsitePromo_BlogSidebar
Product Tour
Take our product tours and see the Comm100 platform in action
Customer Contact Week Digital: Disrupting the Live Chat Experience
April 23rd, 2019 | Live Chat

According to Customer Contact Week Digital’s latest Disruptive Technology Review, 96% of organizations agree that creating smooth omnichannel experiences is a priority, but + Read More

Is Your Live Chat Disaster-Proof? How to Avoid These Real-Life Chat Fails
March 28th, 2019 | Live Chat

We all like to look at the positives within customer service – its ability to surprise, delight, and offer real help which makes + Read More

Five Steps to Increase Live Chat Adoption
March 21st, 2019 | Live Chat

Live chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So once you’ve taken the + Read More

6 Ways to Improve the Efficiency and Productivity  of your Contact Center Agents with Live Chat
March 14th, 2019 | Live Chat

The verdict is in from too many sources to count, and they all say that live chat is the most cost effective way to manage + Read More

2020 Live Chat Benchmark Report Blog Promotion
Report
How do you measure your team’s impact and success? See how you stack up against others in your industry.
Live Chat Benchmark Report 2020
Live Chat Benchmark Report Data 2019: CX efforts pay off as CSAT climbs
February 21st, 2019 | Live Chat

Rising customer expectations means that organizations are squaring off against their competitors with superior customer experience when it comes to attracting and retaining + Read More

Inbound and Outbound Live Chat – Why You Need to Be Using Both
December 11th, 2018 | Live Chat

Convenience continues to be the consumers’ main motivation for online shopping. At a time when all it takes are a few clicks to + Read More

Customer Contact Week Digital: Live Chat Special Report
December 4th, 2018 | Live Chat

Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More

4 ways to Enhance the Government to Citizen (G2C) Experience with Live Chat
November 20th, 2018 | Live Chat

Citizens today expect transparent and responsive services from the public sector. And those expectations are rising. Government agencies are making significant investments in + Read More

Live Chat Best Practices for Financial Services
October 30th, 2018 | Live Chat

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the + Read More

Secure Your Live Chat With On-premise Deployment
October 25th, 2018 | Live Chat

When considering any technology investment, security and privacy are non-negotiable. No matter which support channels your business offers, keeping your confidential customer data + Read More