4 Things to Consider When Mapping Your Digital Customer Journey
January 21st, 2020 | Live Chat

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check + Read More

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know
January 14th, 2020 | Live Chat

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. It was a shift + Read More

Live Chat Benchmark Data 2020
January 7th, 2020 | Live Chat

Organizations know that providing great customer experiences (CX) is no longer optional in today’s competitive business landscape. Four years ago, Gartner predicted that + Read More

Debunked! The Top Six Most Common Live Chat Myths
April 30th, 2019 | Live Chat

With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it – and I can’t + Read More

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The Future of Customer Experience isn’t Omnichannel
April 25th, 2019 | Live Chat

Few would argue with the fact that organizations committed to delivering exceptional customer experiences need to be where their customers are. The challenge + Read More

Customer Contact Week Digital: Disrupting the Live Chat Experience
April 23rd, 2019 | Live Chat

According to Customer Contact Week Digital’s latest Disruptive Technology Review, 96% of organizations agree that creating smooth omnichannel experiences is a priority, but + Read More

Is Your Live Chat Disaster-Proof? How to Avoid These Real-Life Chat Fails
March 28th, 2019 | Live Chat

We all like to look at the positives within customer service – its ability to surprise, delight, and offer real help which makes + Read More

Five Steps to Increase Live Chat Adoption
March 21st, 2019 | Live Chat

Live chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So once you’ve taken the + Read More

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6 Ways to Improve the Efficiency and Productivity  of your Contact Center Agents with Live Chat
March 14th, 2019 | Live Chat

The verdict is in from too many sources to count, and they all say that live chat is the most cost effective way to manage + Read More

Live Chat Benchmark Report Data 2019: CX efforts pay off as CSAT climbs
February 21st, 2019 | Live Chat

Rising customer expectations means that organizations are squaring off against their competitors with superior customer experience when it comes to attracting and retaining + Read More

Inbound and Outbound Live Chat – Why You Need to Be Using Both
December 11th, 2018 | Live Chat

Convenience continues to be the consumers’ main motivation for online shopping. At a time when all it takes are a few clicks to + Read More

Customer Contact Week Digital: Live Chat Special Report
December 4th, 2018 | Live Chat

Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More

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4 ways to Enhance the Government to Citizen (G2C) Experience with Live Chat
November 20th, 2018 | Live Chat

Citizens today expect transparent and responsive services from the public sector. And those expectations are rising. Government agencies are making significant investments in + Read More

Live Chat Best Practices for Financial Services
October 30th, 2018 | Live Chat

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the + Read More

Secure Your Live Chat With On-premise Deployment
October 25th, 2018 | Live Chat

When considering any technology investment, security and privacy are non-negotiable. No matter which support channels your business offers, keeping your confidential customer data + Read More

Chat did that! and Now You can Prove it with Chattribution
October 2nd, 2018 | Live Chat

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More

Five Tips To Successfully Onboard Live Chat Agents
September 25th, 2018 | Live Chat

Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More

How to Deliver Better Customer Service with Comm100 Live Chat
September 18th, 2018 | Live Chat

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More