Free Live Chat Software with Unlimited Users & Chats

If it feels like everyone around you is adding a chatbox to their website, you are correct! The live chat market is in the process + Read More

While tracking and measuring live chat KPIs is essential, it’s not always so easy to get your agents to understand why this matters and to get them + Read More

Live chat has become the most popular digital customer service channel, offering real-time support that is both efficient and personalized. Today, many vendors offer free live chat software, but with each boasting different features and capabilities, + Read More

WordPress powers over 40% of all websites on the internet. To put this into perspective, Joomla is the second most used and only has 2.6% market share.  A key reason why so + Read More

As easy as it is to support customers with live chat, live chat customer support operations should never be run blindly. Knowing how your + Read More

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. It’s used across every industry all over the world. While + Read More

Today’s customer service expectations cross over industries. If a consumer has a positive experience in one industry, they’ll expect it in another. Because of this, today’s clients are likely to judge the customer + Read More

Consumers around the world are becoming more aware of how their personal data is used online, and more concerned too. Nearly three-quarters (72%) of Americans + Read More

Almost every industry has been impacted by the pandemic in 2020, but nowhere has this been more noticeable than in customer service teams. From customer panic to remote working relocation, 2020 shook up live chat teams across the + Read More

Live chat is everywhere. It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. But what many + Read More

Offering live chat on your website is a no-brainer if you want to provide accessible and fast support to your customers. It’s fast become the most popular digital + Read More

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, + Read More

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a + Read More

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness + Read More

If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If + Read More

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. + Read More

Live chat has become one of the most popular customer service channels, so it comes as no surprise that there are many vendors + Read More

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and + Read More