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White Label Chat Service – What to Expect And How to Use For Your Business?
September 25th, 2021 | Live Chat

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More

5 Things to Look For In a White Label Live Chat Software
September 25th, 2021 | Live Chat

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More

5 Reasons Why You Should White Label Live Chat
September 23rd, 2021 | Live Chat

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it?  Statistics show that + Read More

Live Chat Benchmarks: How Does Your Team Compare?
August 31st, 2021 | Live Chat

Customer service expectations have hit all-time highs. For companies to remain competitive, it’s now necessary to provide fast, personalized, customer-centric support – even more so while face-to-face service isn’t possible.  As companies strive towards this + Read More

Chatbot vs. Live Chat: Which is Better for your Customer Service?
July 20th, 2021 | Chatbot, Live Chat

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More

How to Use Live Chat to Support the eCommerce Customer Journey
June 27th, 2021 | Live Chat

Imagine a customer is at the checkout of your eCommerce store. They have a pair of shorts in the basket, and they’re right on + Read More

Transforming Customer Service in a Student’s World – a Q&A with Dawson College
June 22nd, 2021 | Live Chat

The world of higher education is a unique and challenging space. Competition is incredibly tough, and it shows no sign of getting any + Read More

Live Chat KPIs are Essential – But How Can You Get Agents Onboard?
May 31st, 2021 | Live Chat

While tracking and measuring live chat KPIs is essential, it’s not always so easy to get your agents to understand why this matters and to get them + Read More

How to Measure the Success of your Live Chat Customer Support Team
April 28th, 2021 | Live Chat

As easy as it is to support customers with live chat, live chat customer support operations should never be run blindly. Knowing how your + Read More

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4 Simple Reasons Why You Need Online Chat on Your Website
April 15th, 2021 | Live Chat

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. It’s used across every industry all over the world. While + Read More

Live Chat Benchmark Data & Best Practices for Financial Services & Banking
April 9th, 2021 | Live Chat

Today’s customer service expectations cross over industries. If a consumer has a positive experience in one industry, they’ll expect it in another. Because of this, today’s clients are likely to judge the customer + Read More

Live Chat Benchmark Data 2021
March 4th, 2021 | Live Chat

Almost every industry has been impacted by the pandemic in 2020, but nowhere has this been more noticeable than in customer service teams. From customer panic to remote working relocation, 2020 shook up live chat teams across the + Read More

The Best Live Chat Examples – 5 Use Cases for Any Industry
February 9th, 2021 | Live Chat

Live chat is everywhere. It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. But what many + Read More

Hosted vs. Self-Hosted Live Chat – Which Do You Need?
February 8th, 2021 | Live Chat

Offering live chat on your website is a no-brainer if you want to provide accessible and fast support to your customers. It’s fast become the most popular digital + Read More

Live Chat Security: Everything You Need to Know for Secure Live Chat
January 5th, 2021 | Live Chat

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness + Read More

Live Chat Resellers – Why You Should Choose Comm100
December 15th, 2020 | Live Chat

If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If + Read More

Live Chat Software – If You’re Only Typing, You’re Missing Out
December 8th, 2020 | Live Chat

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. + Read More

Why Businesses are Choosing White Label Live Chat
November 10th, 2020 | Live Chat

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and + Read More

SOC 2 Type II Compliant Live Chat Software: What You Need to Know
November 5th, 2020 | Live Chat

You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions.  But even + Read More

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