There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. Live chat has quickly + Read More
There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. Live chat has quickly + Read More
It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a + Read More
Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness + Read More
If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If + Read More
If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. + Read More
Live chat has become one of the most popular customer service channels, so it comes as no surprise that there are many vendors + Read More
If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and + Read More
You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions. But even + Read More
Live chat has become the most popular digital customer service channel, offering real-time support that is both efficient and personalized. Today, many vendors offer free live chat support for websites, but with each boasting different features + Read More
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If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More
When considering any technology investment, security and privacy are non-negotiable. No matter which digital support channels your business offers, keeping your confidential customer + Read More
Chatbots have come a long way in the past few years. The improvements in technology have enabled developers to expand on bot capabilities far beyond just functioning as a FAQ. Today, the automation of chatbots can process orders, perform financial transactions, make bookings, and much more. (Check + Read More
There is an abundance of stats on the internet revealing the popularity of live chat for customer service. It’s accessibility and speed meet today’s customer expectations and digital-first preferences. But while these stats are true, the figures don’t always tell the whole story. Why? Because + Read More
Key performance indicators (KPIs) are measurements that show how effectively a company is achieving its goals. KPIs can be used to measure the + Read More
Most live chat teams around the world have found themselves working from home, possibly for the first time ever. And for many, they won’t be returning + Read More
Ensuring that your customers can reach you in a click (or two) is crucial to offering great digital customer service and is what makes live chat such a popular customer support + Read More
COVID-19 has had a wide-spread and hard-hitting impact on everything and everyone. It’s not only our individual health that’s at risk (to be sure, this is the most important consideration); the health + Read More
Note: This blog post was originally published on Sept. 7, 2017, and because it is one of our most popular posts, we have + Read More
Your VIPs are your company’s most important customers, as defined by you. Whether you work in a B2B or B2C industry, you can + Read More
