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Transforming Customer Service in a Student’s World – a Q&A with Dawson College
June 22nd, 2021 | General, Live Chat

The world of higher education is a unique and challenging space. Competition is incredibly tough, and it shows no sign of getting any + Read More

What is a Chatbox & How to Add it to Your Website (for Free!)
June 10th, 2021 | Live Chat

If it feels like everyone around you is adding a chatbox to their website, you are correct! The live chat market is in the process + Read More

Live Chat KPIs are Essential – But How Can You Get Agents Onboard?
May 31st, 2021 | Live Chat

While tracking and measuring live chat KPIs is essential, it’s not always so easy to get your agents to understand why this matters and to get them + Read More

Best Free Live Chat Software – Reviews & Comparisons
May 8th, 2021 | Live Chat

Live chat has become the most popular digital customer service channel, offering real-time support that is both efficient and personalized. Today, many vendors offer free live chat software, but with each boasting different features and capabilities, + Read More

The 5 Best Free WordPress Live Chat Plugins
May 6th, 2021 | Live Chat

WordPress powers over 40% of all websites on the internet. To put this into perspective, Joomla is the second most used and only has 2.6% market share.  A key reason why so + Read More

How to Measure the Success of your Live Chat Customer Support Team
April 28th, 2021 | Live Chat

As easy as it is to support customers with live chat, live chat customer support operations should never be run blindly. Knowing how your + Read More

4 Simple Reasons Why You Need Online Chat on Your Website
April 15th, 2021 | Live Chat

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. It’s used across every industry all over the world. While + Read More

Live Chat Benchmark Data & Best Practices for Financial Services & Banking
April 9th, 2021 | Live Chat

Today’s customer service expectations cross over industries. If a consumer has a positive experience in one industry, they’ll expect it in another. Because of this, today’s clients are likely to judge the customer + Read More

Live Chat Security: Is Free Live Chat Safe?
March 29th, 2021 | Live Chat

Consumers around the world are becoming more aware of how their personal data is used online, and more concerned too. Nearly three-quarters (72%) of Americans + Read More

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Live Chat Benchmark Data 2021
March 4th, 2021 | Live Chat

Almost every industry has been impacted by the pandemic in 2020, but nowhere has this been more noticeable than in customer service teams. From customer panic to remote working relocation, 2020 shook up live chat teams across the + Read More

The Best Live Chat Examples – 5 Use Cases for Any Industry
February 9th, 2021 | Live Chat

Live chat is everywhere. It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. But what many + Read More

Hosted vs. Self-Hosted Live Chat – Which Do You Need?
February 8th, 2021 | Live Chat

Offering live chat on your website is a no-brainer if you want to provide accessible and fast support to your customers. It’s fast become the most popular digital + Read More

Small Business Guide to Live Chat in 2021
January 21st, 2021 | Live Chat

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, + Read More

A 2021 Shopping Checklist for Free Live Chat
January 10th, 2021 | Live Chat

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a + Read More

Live Chat Security: Everything You Need to Know for Secure Live Chat
January 5th, 2021 | Live Chat

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness + Read More

Live Chat Resellers – Why You Should Choose Comm100
December 15th, 2020 | Live Chat

If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If + Read More

Live Chat Software – If You’re Only Typing, You’re Missing Out
December 8th, 2020 | Live Chat

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. + Read More

How to Add Live Chat to your Website (for free!)
November 25th, 2020 | Live Chat

Live chat has become one of the most popular customer service channels, so it comes as no surprise that there are many vendors + Read More

Why Businesses are Choosing White Label Live Chat
November 10th, 2020 | Live Chat

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and + Read More

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