When your customers share account numbers, social security details, or financial information through live chat, that data can’t just live anywhere. Banks, credit + Read More
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Nobody wakes up excited about deploying software on-premises. If you’re reading this, chances are you’re not here by choice. Maybe your compliance team + Read More
Shopping cart abandonment is a major headache for eCommerce businesses, leading to significant lost revenue—but there’s good news: proactive chat initiatives can make + Read More
Chatbots for Colleges & Universities – 101 Guide for Higher Education Automation In the competitive world of higher education, providing + Read More
In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More
The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More
Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More
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One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. Hackers now look + Read More
Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one + Read More
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Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% from private + Read More
All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To + Read More
Accessibility is critical in healthcare. Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. In the US, the + Read More
With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More
Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More
Live Chat for Colleges & Universities- The Ultimate 101 Guide Higher education is at a crossroads. With undergraduate enrollment on the decline, + Read More
Check out our Latest Live Chat Benchmark Report 2025 to explore the most up-to-date insights and data, helping you stay ahead in optimizing + Read More
Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More
A Comprehensive Live Chat Software Guide for Customer Service Customer service expectations have never been higher. Thanks to the development of + Read More
The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well. While + Read More
Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More