If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility. Remote accessibility + Read More
If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility. Remote accessibility + Read More
It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of + Read More
We understand just how difficult customer service and support can be. It’s one of the hardest and most thankless jobs around – all too + Read More
Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and + Read More
There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More
Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just + Read More
Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily. And yet, although companies have had a long + Read More
Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise + Read More
Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait + Read More
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Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among + Read More
Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business + Read More
Note: This blog post was originally published on Sept. 14, 2015, and as it is one of our most popular posts, we have + Read More
Note: This blog post was originally published on Jul. 7, 2016, and as it is one of our most popular posts, we have + Read More
Coronavirus has entirely changed the notion of working from home. Almost overnight, millions of people have been asked or ordered to leave the office and work remotely to + Read More
Apologies are important, but often times “I’m sorry” is not enough. Just repeating the phrase over and over again will come off as + Read More
Note: This blog post was originally published on Oct. 25, 2017, and as it is one of our most popular posts, we have + Read More
Note: This blog post was originally published on March 8, 2018, and as it is one of our most popular posts, we have + Read More
Note: This blog post was originally published on Jan. 5, 2017, and as it is one of our most popular posts, we have + Read More
Note: This blog post was originally published on March 19, 2018, and as it is one of our most popular posts, we have + Read More
