Best Practices for Effective Email Customer Support in 2020
September 10th, 2020 | Customer Service, Omnichannel

Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily.   And yet, although companies have had a long + Read More

Resolving Customer Service Complaints – How to Reduce Repetition & Agent Handoffs
August 31st, 2020 | Customer Experience, Customer Service

Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise + Read More

“Next!” Top 5 Tips to Reduce Customer Service Wait Time
August 5th, 2020 | Customer Service

Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait + Read More

Guest Blog – 8 Things Customer Service Teams Should Avoid During Sensitive Times
June 25th, 2020 | Customer Service

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among + Read More

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Top Types of Customer Communication Channels
May 15th, 2020 | Customer Service

Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business + Read More

40+ Phrases to Create Positive Scripting for Customer Service
April 29th, 2020 | Customer Service

Note: This blog post was originally published on Sept. 14, 2015, and as it is one of our most popular posts, we have + Read More

31 Questions to Help You Craft the Perfect Customer Satisfaction Survey
April 14th, 2020 | Customer Service

Note: This blog post was originally published on Jul. 7, 2016, and as it is one of our most popular posts, we have + Read More

Top 6 Articles – How to Set up Your Remote Customer Service Team for Success
April 7th, 2020 | Customer Service

Coronavirus has entirely changed the notion of working from home. Almost overnight, millions of people have been asked or ordered to leave the office and work remotely to + Read More

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How to Apologize to Customers Effectively
April 1st, 2020 | Customer Service

Apologies are important, but often times “I’m sorry” is not enough. Just repeating the phrase over and over again will come off as + Read More

The Top Social Media Goals and Marketing Strategies for Successful Teams
March 25th, 2020 | Customer Service

Note: This blog post was originally published on Oct. 25, 2017, and as it is one of our most popular posts, we have + Read More

The Best Call Center Team Names
March 22nd, 2020 | Customer Service

Note: This blog post was originally published on March 8, 2018, and as it is one of our most popular posts, we have + Read More

Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet
March 5th, 2020 | Customer Service

Note: This blog post was originally published on Jan. 5, 2017, and as it is one of our most popular posts, we have + Read More

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How to Write a Winning B2B Sales Letter in 7 Easy Steps
March 4th, 2020 | Customer Service

Note: This blog post was originally published on March 19, 2018, and as it is one of our most popular posts, we have + Read More

30 Empathy Statements and Phrases That Show Customers You Care
February 21st, 2020 | Customer Service

Note: This blog post was originally published on Jul. 21, 2016, and because it is one of our most popular posts, we have + Read More

Holidays, Birthdays and More – 20+ Letters to Customers for Special Occasions
February 20th, 2020 | Customer Service

Note: This blog post was originally published on March 20, 2018, and because it is one of our most popular posts, we have + Read More

20 Customer Service Training Ideas and Activities for Busy Teams
February 18th, 2020 | Customer Service

Note: This blog post was originally published on Jun. 16, 2016, and as it is one of our most popular posts, we have + Read More

15 Top Customer Service Training Courses for Your Agents (Half Are Free)
February 15th, 2020 | Customer Service

Note: This blog post was originally published on Jun. 30, 2016, and as it is one of our most popular posts, we have + Read More

Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them
February 11th, 2020 | Customer Service

Note: This blog post was originally published on Nov. 27, 2017, and as it is one of our most popular posts, we have + Read More