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The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never + Read More
Unless you’re living under a rock, you’ll have heard of, and likely used live chat. You have probably interacted with chatbots too, knowingly + Read More
Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More
As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in + Read More
Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More
Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More
Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More
Amid the Covid-19 pandemic, maintaining high levels of student engagement appeared to be a losing battle for many higher education institutions. Spring break 2020 heralded + Read More
We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More
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Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More
Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More
Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every + Read More
As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More
Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket + Read More
As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get + Read More
Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team + Read More
There are over 2.8 billion monthly active users on Facebook, and counting. Chances are high that some of these users are your customers, and whether you’re aware of it + Read More
If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. Organizations across the world have struggled with + Read More
Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of + Read More
