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Digital Transformation in Customer Service – Navigating Security Threats (Part 4 of 4)
September 29th, 2021 | Customer Service

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More

Digital Transformation in Customer Service – 5 Inspirational Success Stories (Part 3 of 4)
September 28th, 2021 | Customer Service

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More

How to Provide Personalized Customer Service on Various Channels To Boost Customer Satisfaction
September 25th, 2021 | Customer Service

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More

Evolving Customer Service: Easy Steps to Help Your Customers Through Digital Transformation
September 23rd, 2021 | Customer Service

Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every + Read More

Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)
September 22nd, 2021 | Customer Service

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More

Digital Transformation in Customer Service – Why You Can’t Afford to Ignore it (Part 1 of 4)
September 13th, 2021 | Customer Service

Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket + Read More

How to Train Your Agents for an Omnichannel Customer Service Strategy
August 29th, 2021 | Customer Service, Omnichannel

As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get + Read More

6 Customer Service Skills for a Positive Customer Experience
June 30th, 2021 | Customer Service

Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team + Read More

Top 4 Goals with Solutions for Better Customer Service via Facebook
June 18th, 2021 | Customer Service

There are over 2.8 billion monthly active users on Facebook, and counting. Chances are high that some of these users are your customers, and whether you’re aware of it + Read More

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Top 4 Tips to Train Customer Service Agents Remotely
May 19th, 2021 | Customer Service

If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. Organizations across the world have struggled with + Read More

Top 4 Tips to Nail Social Media Customer Service
April 29th, 2021 | Customer Service

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of + Read More

Support Ticket Systems: What is Ticketing and Why Customer Service Suffers Without It
March 30th, 2021 | Customer Service

When it comes to customer service, everybody appreciates a first time, single contact resolution – the customer asks their question, and they get their answer + Read More

How Can Educational Institutions Elevate their Customer Service?
March 11th, 2021 | Customer Service

If you work in post-secondary education, you’ll know just how competitive an industry it is. Institutions compete with one another to win national and international students and + Read More

5 Ways to Improve Customer Service in Healthcare
February 25th, 2021 | Customer Service

If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility. Remote accessibility + Read More

Here’s why the experts think empathy is the key to customer experience
February 18th, 2021 | Customer Experience, Customer Service

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In + Read More

The 2021 Chatties Awards – Winners Announced!
February 12th, 2021 | Customer Service

We understand just how difficult customer service and support can be. It’s one of the hardest and most thankless jobs around – all too + Read More

How to Use an Email Ticketing System to Boost Your Support Team’s Productivity
January 12th, 2021 | Customer Service

Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and + Read More

7 Steps to Turn a Complainer into a Loyal Customer
January 2nd, 2021 | Customer Service

As much as we hate to admit it, we’ve all been there. Anyone who has ever worked in customer service to any capacity + Read More

How AI and CRM are Changing the Future & Face of Customer Service
November 25th, 2020 | Customer Service

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More

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