Coronavirus has entirely changed the notion of working from home. Almost overnight, millions of people have been asked or ordered to leave the office and work remotely to + Read More

Note: This blog post was originally published on Jul. 21, 2016, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on Jan. 19, 2017, and as it is one of our most popular posts, we have + Read More

As AI becomes more and more commonplace, people are questioning “Is my job safe?”. Looking purely at the news coverage from mainstream outlets, + Read More

Thirty-five years ago, times were much simpler – the first IBM PC had recently hit the market, smartphones didn’t exist, and we were + Read More

We’ve all done it – politely (or otherwise) hung up on a call from a telemarketer. We’ve even abandoned a call that we + Read More

With the proliferation of self-serve channels like knowledge bases , it’s easy to believe that quality customer service is no longer as important + Read More

Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business + Read More

Holiday shopping season isn’t easy. Even for the most well-organized customer service functions, seeing query volumes and queues rise into the red can + Read More

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams + Read More

Friction is everywhere in life, and it impacts us from the time we wake up until we go to sleep. But how can + Read More

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More

The decision to take on chatbot customer service is an exciting one for companies. Like with any new initiative, there are a series + Read More

Continuing our series of the best customer service posts on the web from May, I’m going to look at some standouts from last + Read More

Trade shows are a fantastic place to get up to date on all of the latest technology, best practices and ideas in your + Read More

Introduction We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.” For retailers, this old saying rings + Read More

Welcome to the first of a new series of monthly posts where I will be looking at the best of Customer Service, Customer + Read More