Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily.   And yet, although companies have had a long + Read More

Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise + Read More

Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait + Read More

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among + Read More

Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business + Read More

Note: This blog post was originally published on Sept. 14, 2015, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on Jul. 7, 2016, and as it is one of our most popular posts, we have + Read More

Coronavirus has entirely changed the notion of working from home. Almost overnight, millions of people have been asked or ordered to leave the office and work remotely to + Read More

Apologies are important, but often times “I’m sorry” is not enough. Just repeating the phrase over and over again will come off as + Read More

Note: This blog post was originally published on Oct. 25, 2017, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on March 8, 2018, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on Jan. 5, 2017, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on March 19, 2018, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on Jul. 21, 2016, and because it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on March 20, 2018, and because it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on Jun. 16, 2016, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on Jun. 30, 2016, and as it is one of our most popular posts, we have + Read More