5 Ways to Improve Customer Service in Healthcare
February 25th, 2021 | Customer Service

If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility. Remote accessibility + Read More

Best Practices for Small Business Customer Service in 2021
February 23rd, 2021 | Customer Service

It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of + Read More

The 2021 Chatties Awards – Winners Announced!
February 12th, 2021 | Customer Service

We understand just how difficult customer service and support can be. It’s one of the hardest and most thankless jobs around – all too + Read More

How to Use an Email Ticketing System to Boost Your Support Team’s Productivity
January 12th, 2021 | Customer Service

Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and + Read More

How AI and CRM are Changing the Future & Face of Customer Service
November 25th, 2020 | Customer Service

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More

The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison
November 23rd, 2020 | Customer Service

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just + Read More

Best Practices for Effective Email Customer Support in 2020
September 10th, 2020 | Customer Service, Omnichannel

Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily.   And yet, although companies have had a long + Read More

Resolving Customer Service Complaints – How to Reduce Repetition & Agent Handoffs
August 31st, 2020 | Customer Experience, Customer Service

Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise + Read More

“Next!” Top 5 Tips to Reduce Customer Service Wait Time
August 5th, 2020 | Customer Service

Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait + Read More

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Guest Blog – 8 Things Customer Service Teams Should Avoid During Sensitive Times
June 25th, 2020 | Customer Service

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among + Read More

Top Types of Customer Communication Channels
May 15th, 2020 | Customer Service

Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business + Read More

40+ Phrases to Create Positive Scripting for Customer Service
April 29th, 2020 | Customer Service

Note: This blog post was originally published on Sept. 14, 2015, and as it is one of our most popular posts, we have + Read More

31 Questions to Help You Craft the Perfect Customer Satisfaction Survey
April 14th, 2020 | Customer Service

Note: This blog post was originally published on Jul. 7, 2016, and as it is one of our most popular posts, we have + Read More

Top 6 Articles – How to Set up Your Remote Customer Service Team for Success
April 7th, 2020 | Customer Service

Coronavirus has entirely changed the notion of working from home. Almost overnight, millions of people have been asked or ordered to leave the office and work remotely to + Read More

How to Apologize to Customers Effectively
April 1st, 2020 | Customer Service

Apologies are important, but often times “I’m sorry” is not enough. Just repeating the phrase over and over again will come off as + Read More

The Top Social Media Goals and Marketing Strategies for Successful Teams
March 25th, 2020 | Customer Service

Note: This blog post was originally published on Oct. 25, 2017, and as it is one of our most popular posts, we have + Read More

The Best Call Center Team Names
March 22nd, 2020 | Customer Service

Note: This blog post was originally published on March 8, 2018, and as it is one of our most popular posts, we have + Read More

Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet
March 5th, 2020 | Customer Service

Note: This blog post was originally published on Jan. 5, 2017, and as it is one of our most popular posts, we have + Read More

How to Write a Winning B2B Sales Letter in 7 Easy Steps
March 4th, 2020 | Customer Service

Note: This blog post was originally published on March 19, 2018, and as it is one of our most popular posts, we have + Read More

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