Higher Ed Live Chat Benchmark Stats

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not + Read More

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More

If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More

Shep Hyken, CX expert and a New York Times best-selling author, sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, + Read More

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More

Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment + Read More

Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver + Read More

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving + Read More

Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the + Read More

The global live chat software market was valued at $590 million in 2016. Fast forward only 7 years and it is projected to + Read More

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Technology leaders like Amazon and Apple + Read More