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A Comprehensive Guide to Chatbot Software
November 13th, 2022 | Chatbot
A Comprehensive Guide to Chatbot Software In 2020, the North America chatbot software market was valued at $182 million. Fast forward to 2025 and + Read More
A Complete Guide to Omnichannel Customer Service
November 13th, 2022 | Customer Service, Omnichannel
A Complete Guide to Omnichannel Customer Service The state of customer service is always changing, and brands must keep up. While offering just + Read More
A Complete Guide to Improving Customer Service in Government [with Best Practices & Use Cases]
November 13th, 2022 | Customer Service
A Complete Guide to Improving Customer Service in Government with Best Practices & Use Cases The gap between customer service in public and + Read More
How to Improve Credit Union Member Engagement
November 13th, 2022 | Customer Service
How to Improve Credit Union Member Engagement There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, + Read More
The Essential Chatbot Success Metrics
November 2nd, 2022 | Chatbot

Chatbots have steadily grown in popularity to become a key component of customer service today.  With an AI chatbot in place, organizations can + Read More

5 Customer Service Best Practices Every Successful Team Follows
October 26th, 2022 | Customer Service

To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More

How to Engage with More Prospective Students and Increase Enrollment
October 24th, 2022 | Higher Education

It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this + Read More

Guest Blog: 10 Chatbot Features that Make Your Bot More Helpful to Customers
October 19th, 2022 | Chatbot, Customer Service

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More

5 Digital Strategies that Increase University Enrollment
October 12th, 2022 | Chatbot, Higher Education, Live Chat

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More

Comm100 Chatbot
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How to Build a Bot in 30 minutes
Discover how to build a chatbot with no technical expertise in 30 minutes.
Bringing Automation to Customer Service – 5 Chatbot Examples for Any Industry
October 10th, 2022 | Chatbot, Customer Service

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More

What are the Benefits of Omnichannel Customer Service?
October 9th, 2022 | Omnichannel

As consumer shift from the traditional customer service channels of phone and email towards newer digital channels, organizations are finding that they need + Read More

Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them
September 28th, 2022 | Live Chat

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More

Comm100 Data Security – How Comm100 Keeps You and Your Customers Safe
September 27th, 2022 | Live Chat

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More

Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed
September 19th, 2022 | Chatbot

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior + Read More

Why are Organizations Adopting SMS Customer Support?
September 18th, 2022 | Customer Service

When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More

What is Omnichannel Customer Service?
September 14th, 2022 | Omnichannel

Today’s customers now expect to connect with brands from anywhere, anytime, on any device. To keep up and provide this level of customer + Read More

How to Increase Student Enrollment in Higher Education for 2023
September 13th, 2022 | Chatbot, Higher Education, Live Chat, Omnichannel

It’s a time of change in higher education. Since the beginning of the pandemic, undergraduate enrollment has dropped by 9.4% across the United + Read More

Comm100 Messaging Software – Live Chat, Messenger and Secure Messaging
September 13th, 2022 | Live Chat

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More

Comm100 Live Chat
The world’s most powerful live chat software
Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more!
How Are Customer Service Teams Using SMS Support?
September 6th, 2022 | Customer Service

Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More