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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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Lighting the Path: How to Help College Students with Mental Health Issues
June 6th, 2023 | Higher Education

There is no doubt that higher education is facing a mental health crisis. A recent survey found that 50% of college students identified + Read More

5 Marketing Strategies to Increase Enrollment (without blowing the budget)
May 30th, 2023 | Higher Education

The competition for higher education students has potentially never been harder than it is today. Since 2017, postsecondary enrollment in the US has + Read More

Unleashing the Power of Automation – The 5 Most-Used Automated Customer Service Examples
May 23rd, 2023 | Chatbot, Customer Service

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More

Live Chat Security For Higher Education [All You Need To Know]
May 16th, 2023 | Higher Education, Live Chat

One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. Hackers now look + Read More

Colleges with Declining Enrollment – Why & What They Can Do to Reverse the Slump
May 10th, 2023 | Higher Education

The latest higher education enrollment rates paint a bleak picture. Since 2017, total US postsecondary enrollment has fallen every year, resulting in a + Read More

Personal Touch in Digital Banking: How Live Chat Humanizes the Customer Experience
May 4th, 2023 | Live Chat

Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one + Read More

Higher Ed Admissions – Strategies for Increasing Student Enrollment
April 22nd, 2023 | Chatbot, Higher Education, Live Chat
Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% from private + Read More
Securing Healthcare Communication: Comm100’s HIPAA Compliant Messaging
April 17th, 2023 | Live Chat

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To + Read More

Comm100 Queue Management – The Solution to Long Wait Times & Frustrated Customers
April 13th, 2023 | Customer Experience, News & Updates

In today’s fast-paced world, customers demand quick and efficient service. They want to interact with businesses on their own terms and get their + Read More

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Live Chat Benchmark Report 2024
Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Empowering Patients: The Role of Live Chat in Making Healthcare More Accessible
April 12th, 2023 | Live Chat

Accessibility is critical in healthcare. Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. In the US, the + Read More

Higher Education Chatbots – Everything You Need to Know
March 27th, 2023 | Higher Education, Live Chat
Chatbots for Students – 101 Guide for Colleges & Universities In the competitive world of higher education, providing students with the very + Read More
6 Tried & Tested Customer Service Improvement Strategies

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More

How to Choose the Best Chatbots for Higher Education
March 21st, 2023 | Chatbot

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and are now looking for the best chatbots for higher + Read More

The Future of Higher Ed Admissions – Student Survey Reveals Overwhelming Chatbot Acceptance
March 13th, 2023 | Chatbot, Higher Education

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More

Higher Ed Admissions Survey – Live Chat Emerges as Students Top Choice
March 7th, 2023 | Higher Education, Live Chat

Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More

Higher Ed Beware: 10 Dangers of ChatGPT in Education that Schools Need to Know
March 1st, 2023 | Higher Education

New AI tools like OpenAI’s ChatGPT and Microsoft’s Bing chatbot have taken over the popular imagination. These tools use AI language models to + Read More

The AI Advantage: Top 4 Benefits of AI in Customer Service You Should Know
February 21st, 2023 | Customer Service

There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More

ChatGPT in Higher Ed: Maximizing Benefits and Managing Risks
February 13th, 2023 | Chatbot, Higher Education

It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public + Read More

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Top 5 University Chatbot Examples
February 12th, 2023 | Chatbot, Higher Education

As Gen Z enters higher education, support expectations are rising. Today’s students have grown up accustomed to the speed and convenience that technology + Read More