Higher Education Student Survey – The results are in! Discover what students really want from their school.
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Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability.
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Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More
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One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. Hackers now look + Read More
The latest higher education enrollment rates paint a bleak picture. Since 2017, total US postsecondary enrollment has fallen every year, resulting in a + Read More
Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one + Read More
All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To + Read More
In today’s fast-paced world, customers demand quick and efficient service. They want to interact with businesses on their own terms and get their + Read More
Accessibility is critical in healthcare. Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. In the US, the + Read More
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With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More
If you’re reading this blog, you’ve likely learned of the benefits of chatbots and are now looking for the best chatbots for higher + Read More
The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More
Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More
New AI tools like OpenAI’s ChatGPT and Microsoft’s Bing chatbot have taken over the popular imagination. These tools use AI language models to + Read More
There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More
It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public + Read More
As Gen Z enters higher education, support expectations are rising. Today’s students have grown up accustomed to the speed and convenience that technology + Read More
To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. One of the best + Read More
