Higher Ed Admissions Report – Prospective Student Survey

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More

Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More

What are you doing at this very moment to keep buyers coming back for more? Compare what you’re doing for customers to experiences + Read More

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More

Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success + Read More

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More