Shopping cart abandonment is a major headache for eCommerce businesses, leading to significant lost revenue—but there’s good news: proactive chat initiatives can make + Read More

Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of + Read More

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service + Read More

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates + Read More

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Its main benefit + Read More

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores + Read More

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Creating a + Read More

Improving service delivery in government and the public sector comes with unique challenges. Governments must be accountable to citizens in a way that + Read More

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More

Navigating the landscape of American higher education can be both an exciting and daunting journey for prospective students. At the center of this + Read More

It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More

Gamification is quickly becoming part of our everyday lives. From fitness apps that turn exercise into a game to work environments that use + Read More