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Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More about contact center digital transformation – the essential stages for a smooth and successful transition

Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More about the role of social media in higher education – 5 best practices for engagement

Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More about engaging with international students – top tips for higher education

Amid the Covid-19 pandemic, maintaining high levels of student engagement appeared to be a losing battle for many higher education institutions. Spring break 2020 heralded + Read More about increasing student engagement – how to meet gen z’s support expectations

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More about digital transformation in customer service – navigating security threats (part 4 of 4)

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More about digital transformation in customer service – 5 inspirational success stories (part 3 of 4)

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More about white label chat service – what to expect and how to use for your business?

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More about 5 things to look for in a white label live chat software

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More about how to provide personalized customer service on various channels to boost customer satisfaction

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it?  Statistics show that + Read More about 5 reasons why you should white label live chat

Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every + Read More about evolving customer service: easy steps to help your customers through digital transformation

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More about digital transformation in customer service – the building blocks for successful digital transition (part 2 of 4)

Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket + Read More about digital transformation in customer service – why you can’t afford to ignore it (part 1 of 4)

As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get + Read More about how to train your agents for an omnichannel customer service strategy

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More about chatbot vs. live chat: which is better for your customer service?

Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team + Read More about 6 customer service skills for a positive customer experience

Imagine a customer is at the checkout of your eCommerce store. They have a pair of shorts in the basket, and they’re right on + Read More about how to use live chat to support the ecommerce customer journey

The world of higher education is a unique and challenging space. Competition is incredibly tough, and it shows no sign of getting any + Read More about transforming customer service in a student’s world – a q&a with dawson college