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Offering live chat on your website is a no-brainer if you want to provide accessible and fast support to your customers. It’s fast become the most popular digital + Read More about hosted vs. self-hosted live chat – which do you need?

By now, you likely already know. You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve + Read More about best chatbots – top ai chatbot technology in 2022

Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and + Read More about how to use an email ticketing system to boost your support team’s productivity

As much as we hate to admit it, we’ve all been there. Anyone who has ever worked in customer service to any capacity + Read More about 7 steps to turn a complainer into a loyal customer

If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If + Read More about live chat resellers – why you should choose comm100

Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and + Read More about guest blog: 5 ways chatbots can improve your customer satisfaction

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. + Read More about live chat software – if you’re only typing, you’re missing out

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More about how ai and crm are changing the future & face of customer service

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and + Read More about why businesses are choosing white label live chat

You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions.  But even + Read More about soc 2 type ii compliant live chat software: what you need to know

Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More about 4 easy steps for building an internal knowledge base

Cutting wait time, reducing operational costs, and improving conversions are just some of the chatbot superpowers that companies are benefitting from.  If you’re here because you’re trying + Read More about 6 top chatbot examples: ai customer service bots in action

Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily.   And yet, although companies have had a long + Read More about best practices for effective email customer support

Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise + Read More about resolving customer service complaints – how to reduce repetition & agent handoffs

Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait + Read More about “next!” top 5 tips to reduce customer service wait time

Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. As one would expect, an increasing number of business + Read More about guest blog – how social media chatbots can help businesses target and generate leads

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among + Read More about guest blog – 8 things customer service teams should avoid during sensitive times

When considering any technology investment, security and privacy are non-negotiable. No matter which digital support channels your business offers, keeping your confidential customer + Read More about when the cloud won’t cut it: deploying self-hosted live chat software