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It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work + Read More about the art of boosting team morale: how to motivate your live chat team

So you want to hire a stellar live chat team. Chances are, you’d love to have the option of picking from a vast + Read More about how to go the distance: key tips and practices for managing a remote live chat team

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More about best practices for adding live chat to your website

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More about 7 must-know differences between live chat and live messaging

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More about do you have an effective live chat onboarding program? here’s why and how you should get one

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More about 7 last-minute customer service considerations for video chat

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More about 4 important sound and background considerations for video chat

Customer service isn’t known for being a particularly fashionable industry (not that it couldn’t be – most companies have a handful of agents + Read More about do your agents look the part? 5 things to consider before video chatting

Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More about 12 ways that audio and video chat wins customer service

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More about customize your live chat window: tips and best practices

Just because you may use the same live chat software as another company does not mean that your businesses should use it in + Read More about defining your live chat objectives: what do i want from my live chat?

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More about 6 effective ways that you can use live chat as a lead generation tool

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More about 8 proactive chat best practices with ready-to-use scripts

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More about leverage the power of post-chat survey: tips and best practices

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More about leverage the power of pre-chat survey: tips and best practices

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More about double your sales with awesome live chat upselling techniques

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More about 8 reasons why you need a live chat script

Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success + Read More about 8 reasons why your website needs live help