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The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More about 5 digital strategies that increase university enrollment

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More about agent performance for chat support – 9 metrics for live chat kpis

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More about comm100 data security – how comm100 keeps you and your customers safe

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More about comm100 messaging software – live chat, messenger and secure messaging

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More about planning your live chat experience: how many agents do i need?

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More about 11 live chat best practices to help you deliver superior customer service

If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More about top 8 live chat benefits you have to know

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More about 4 reasons why credit unions need to offer live chat in 2022

Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More about live chat security: everything you need to know for secure live chat

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More about why do universities & colleges choose comm100 live chat?

The global live chat software market was valued at $590 million in 2016. Fast forward only 7 years and it is projected to + Read More about 4 obstacles you face without live chat software

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More about how higher education suffers without digital student engagement

Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More about how to accelerate credit union digital transformation

Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are + Read More about the top 4 credit union technology trends to watch

As financial institutions continue to reel from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available + Read More about 4 ideas to increase credit union membership

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More about 4 reasons why government live chat software is critical in 2022

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More about should higher education offer live chat for students?

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More about accessibility in customer service – how comm100 live chat meets government requirements