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Check out our Latest Live Chat Benchmark Report 2026 to explore the most up-to-date insights and data, helping you stay ahead in optimizing + Read More about live chat benchmarks 2023 – data you need to improve team performance

Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More about 5 costly impacts of falling behind on digital student engagement

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More about 5 digital strategies that increase university enrollment

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More about agent performance for chat support – 9 metrics for live chat kpis

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More about comm100 data security – how comm100 keeps you and your customers safe

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More about planning your live chat experience: how many agents do i need?

If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More about top 8 live chat benefits you have to know

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More about 4 reasons why credit unions need to offer live chat in 2022

Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More about live chat security: everything you need to know for secure live chat

As financial institutions continue to reel from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available + Read More about 4 ideas to increase credit union membership

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More about 4 reasons why government live chat software is critical in 2022

It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More about a shopping checklist to find the best government live chat

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More about top live chat best practices

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More about white label chat service – what to expect and how to use for your business?

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it?  Statistics show that + Read More about 5 reasons why you should white label live chat

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More about chatbot vs. live chat: which is better for your customer service?

While tracking and measuring live chat KPIs is essential, it’s not always so easy to get your agents to understand why this matters and to get them + Read More about live chat kpis are essential – but how can you get agents onboard?