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We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More about digital transformation in customer service – navigating security threats (part 4 of 4)

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More about digital transformation in customer service – 5 inspirational success stories (part 3 of 4)

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More about how to provide personalized customer service on various channels to boost customer satisfaction

Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every + Read More about evolving customer service: easy steps to help your customers through digital transformation

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More about digital transformation in customer service – the building blocks for successful digital transition (part 2 of 4)

Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket + Read More about digital transformation in customer service – why you can’t afford to ignore it (part 1 of 4)

As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get + Read More about how to train your agents for an omnichannel customer service strategy

Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team + Read More about 6 customer service skills for a positive customer experience

There are over 2.8 billion monthly active users on Facebook, and counting. Chances are high that some of these users are your customers, and whether you’re aware of it + Read More about top 4 goals with solutions for better customer service via facebook

If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. Organizations across the world have struggled with + Read More about top 4 tips to train customer service agents remotely

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of + Read More about top 4 tips to nail social media customer service

When it comes to customer service, everybody appreciates a first time, single contact resolution – the customer asks their question, and they get their answer + Read More about support ticket systems: what is ticketing and why customer service suffers without it

If you work in post-secondary education, you’ll know just how competitive an industry it is. Institutions compete with one another to win national and international students and + Read More about how to improve customer service in higher education – top 4 strategies

If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility. Remote accessibility + Read More about 5 ways to improve customer service in healthcare

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In + Read More about here’s why the experts think empathy is the key to customer experience

We understand just how difficult customer service and support can be. It’s one of the hardest and most thankless jobs around – all too + Read More about the 2021 chatties awards – winners announced!

Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and + Read More about how to use an email ticketing system to boost your support team’s productivity

As much as we hate to admit it, we’ve all been there. Anyone who has ever worked in customer service to any capacity + Read More about 7 steps to turn a complainer into a loyal customer