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A subscriber rarely decides to leave during the cancellation call. The decision gets made earlier: on the second call about the same billing + Read More about how telecom companies can reduce customer churn with technology: 7 proven strategies

Your vendor demo ended twenty minutes ago with a promise that you could be live by Friday. Your integration architect hasn’t said a + Read More about how long does it take to deploy an ai chatbot? an enterprise customer service timeline

When you’re evaluating customer service platforms, the chat widget is often the last thing your team scores. Yet it’s usually one of the + Read More about ada and wcag compliance features to look for in a customer service chat platform rfp

SBC Summit 2026 was the most ambitious edition of the event yet, and the Comm100 team spent three busy days right in the + Read More about sbc lisbon 2026 recap: ushering in a new era

A major football fixture on a Saturday afternoon is a stress test for any operator’s support team. Deposit volumes spike, withdrawal questions flood + Read More about ai-powered support for igaming: maximize roi and compliance

Patients want to message their healthcare providers the same way they message everyone else. The Health Insurance Portability and Accountability Act (HIPAA), however, + Read More about secure vs standard messaging: hipaa compliance for healthcare

For organizations in regulated industries such as finance, government, healthcare and higher education, choosing a customer support platform is a high-stakes decision. Freshdesk + Read More about top freshdesk competitors that are soc 2 type ii and pci dss ready

Telecom support teams handle a heavy load of billing questions, technical issues, and outage updates, often while competitors work hard to win their + Read More about top-rated ai-powered support software for telecommunications

Optimizing for deflection often lowers customer satisfaction because the metric only records the fact that a contact did not reach an agent. It + Read More about why optimizing for deflection destroys customer satisfaction

For iGaming operators, the support platform decision sits closer to the license than to the helpdesk. The same system that answers a player’s + Read More about choosing the best igaming support platform: compliance and roi

Many executive teams have committed to AI programs, and adoption in the support space has moved from experiment to expectation. In regulated sectors, + Read More about “ai-first” customer service can be a liability in regulated industries

In the customer support realm, “agentic” describes a system that can take action in your business systems to resolve a request, rather than + Read More about from chatbots to agents: what “agentic” actually means in support

Contact center budgets are flat while member expectations keep climbing. Members want answers at 11pm on a Sunday, in their own language, without + Read More about top ai agent features every bank and credit union needs

Across the 220 million-plus live chat interactions analyzed in the Comm100 2026 AI Live Chat Benchmark Report, AI chatbots resolved 44.8% of the + Read More about what is a good ai resolution rate for player support? the honest distribution

Retention in iGaming is usually treated as a marketing problem. Operators buy CRM and CDP tooling, build bonus engines, segment by deposit behavior + Read More about in igaming, support is retention

AI-powered knowledge base software used to mean a searchable library of articles. In 2026, that definition is too small. Today, your knowledge base + Read More about the complete guide to choosing ai-powered knowledge base software in 2026

The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More about how ai copilots are transforming the future of customer service

For enterprises in regulated industries, data security and compliance are core requirements. While market-leading customer support platforms like Zendesk offer strong cloud solutions, + Read More about best zendesk alternatives with on‑premises deployment

You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions.  But even + Read More about soc 2 type ii compliant live chat software: what you need to know