Blog

Telegram’s a popular messaging app, but it isn’t really built to be used as a support channel. While customers across the globe expect + Read More

Customer support used to be simpler. You had your phones, your emails, maybe a help desk tucked away behind a velvet rope for + Read More

Imagine instantly understanding your customers’ needs, responding precisely, and consistently delivering exceptional experiences that build lasting loyalty. Today’s leading businesses are achieving exactly + Read More

The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More

Improving service delivery in government and the public sector comes with unique challenges, especially in 2025. Governments must be accountable to citizens in + Read More

At Comm100, we believe that exceptional service begins with understanding our clients’ needs firsthand. We regularly schedule onsite visits to clients across the + Read More

Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. A sector that once relied on phone + Read More

The way brands promote their solutions has changed over time. We’ve come a long way from traditional marketing tactics and embraced new ways + Read More

Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of + Read More

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service + Read More

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates + Read More

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Its main benefit + Read More

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores + Read More

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More

We all know that the world of customer service and support is constantly on the move. While some aspects are enduring, each year + Read More

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More