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Player protection has become the defining challenge for online gambling operators. While compliance teams and detection algorithms work around the clock, one critical + Read More

Most contact centers measure new agent ramp time in weeks or months. During that period, some managers manually create assessments, grade responses, and + Read More

Here’s something curious about AI chatbots in 2025: the companies using them badly are getting worse results than those using no automation at + Read More

With over 1 billion monthly active users, Telegram has evolved far beyond a simple messaging app. It’s become a comprehensive communication ecosystem that’s + Read More

The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More

The live chat widget has become a mainstay on almost every institutional and business website, and for good reason. What started as a + Read More

As businesses increasingly embrace Telegram for customer communications, managing chat volume and ensuring prompt responses becomes critical for maintaining service quality. Comm100’s Telegram + Read More

Customer service leaders are facing an uncomfortable truth: the AI solutions they implemented two years ago are already obsolete. While early adopters celebrated + Read More

Live chat has become a critical channel for customer support in 2025. Increasingly, your customers prefer getting their questions answered right away. From + Read More

The customer service landscape is experiencing a revolutionary transformation. AI chatbot usage has surged from 62.7% to 73.8% this year alone, and this + Read More

With over a billion monthly users and 500 million daily active users, Telegram is one of the largest messaging apps in the world. + Read More

Telegram’s a popular messaging app, but it isn’t really built to be used as a support channel. While customers across the globe expect + Read More

Customer support used to be simpler. You had your phones, your emails, maybe a help desk tucked away behind a velvet rope for + Read More

Imagine instantly understanding your customers’ needs, responding precisely, and consistently delivering exceptional experiences that build lasting loyalty. Today’s leading businesses are achieving exactly + Read More

Improving service delivery in government and the public sector comes with unique challenges, especially in 2025. Governments must be accountable to citizens in + Read More

At Comm100, we believe that exceptional service begins with understanding our clients’ needs firsthand. We regularly schedule onsite visits to clients across the + Read More

Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. A sector that once relied on phone + Read More

The way brands promote their solutions has changed over time. We’ve come a long way from traditional marketing tactics and embraced new ways + Read More

Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of + Read More