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Automation has stopped being a “nice to have” in customer service. Ticket volumes keep climbing, customers expect answers in seconds, and most support + Read More about 12 ai-automated customer service examples that move the needle

Support teams now hand most of their chats to AI. In our 2026 AI Live Chat Benchmark Report, which analyzed over 220 million + Read More about a complete guide to customer service automation

iGaming support sits in an unusual spot. Players expect a reply in seconds, at any hour, in their own language, often while money + Read More about 10 unique customer support challenges for igaming operators (and how to solve them)

A repeat contact is one of the quietest costs in a support operation. The customer who comes back a second time rarely shows + Read More about 10 ways to improve first contact resolution in your contact center

Support volumes keep rising, but headcount budgets rarely rise with them. Most teams have already done the math and reached the same conclusion: + Read More about the 5 best ai copilot tools for support agents in 2026

Enterprise support leaders are under pressure to deploy AI. The trouble is that most AI chatbots aren’t built for situation-specific AI support, especially + Read More about the 7 best enterprise ai chatbots for customer support in 2026

Most iGaming operators have spent the last few years buying customer relationship management (CRM) and customer data platform (CDP) software to fix retention. + Read More about how customer support determines player lifetime value in igaming

Customer support used to be simpler. You had your phones, your emails, maybe a help desk tucked away behind a velvet rope for + Read More about 22 types of ai agents to use in customer support

Live chat has become a critical channel for customer support in 2026. Increasingly, your customers prefer getting their questions answered right away. From + Read More about the 7 best ai live chat software for customer support in 2026

The term customer engagement tools covers a surprisingly wide range of software. Live chat platforms, CRM systems, social media management tools, marketing automation + Read More about the best customer engagement tools in 2026

Most support operations have inefficiencies baked into their workflows: contacts that could have been self-served, tickets routed to the wrong agent, handoffs that + Read More about 11 tips to streamline customer service (and actually measure the results)

To evaluate AI customer service platforms for enterprise use, assess vendors across three layers and run procurement in parallel with the pilot. The + Read More about how to evaluate ai customer service platforms for enterprise use

When we surveyed sportsbook and iGaming operators worldwide with SBC Media, we found an interesting stat: zero operators said they aren’t considering AI + Read More about ai in igaming: why is adoption exploding?

ProProfs Chat works well for what it is: a lightweight live chat tool with a free single-operator plan and quick setup. Small businesses + Read More about 5 best alternatives to proprofs chat in 2026

Most support leaders track agent workload as a single number: chats per agent per month. It tells you something about capacity, but not + Read More about how much does ai reduce customer service agent workload in 2026?

Every customer service platform promises savings, yet very few show the math. That gap between vendor claims and actual proof is why most + Read More about how to calculate the roi of live chat and ai chatbots in 2026 (with real benchmarks)

When a Canadian organization shops for customer support software, the decision isn’t purely about features and pricing. It’s also about where customer data + Read More about the best canadian customer support software companies in 2026