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Email remains a cornerstone of customer support. Despite the rise of chat, social media, and messaging apps, customers consistently choose email for non-urgent + Read More

Customer expectations have fundamentally shifted in the last few years. Previously, customer support was limited to either the phone or in-person visits. Then + Read More

The best support ticket is the one that never gets created. That principle drives the growing adoption of customer self-service across industries. Rather + Read More

Companies spend an average of $4,100 per employee on onboarding, per a study by SHRM, yet only 12% of employees think their organization + Read More

Intercom helped define what modern customer communication looks like. It brought in-app messages, live chat, onboarding flows, and behavioral targeting into one environment + Read More

Zendesk remains a dominant force in customer service software, but its complexity and premium pricing structure drive many businesses to explore alternatives. Whether + Read More

Customer expectations have evolved dramatically in the past few years. Common customer service models featuring real-time conversations that effectively “end” for the customer + Read More

Ask any iGaming executive about their biggest challenge and you’ll hear the same refrain: acquisition costs are skyrocketing while player lifetime value remains + Read More

Player protection has become the defining challenge for online gambling operators. While compliance teams and detection algorithms work around the clock, one critical + Read More

Most contact centers measure new agent ramp time in weeks or months. During that period, some managers manually create assessments, grade responses, and + Read More

According to a report by Coveo, support employees spend roughly 3.6 hours every day searching for information. That number is up from 2.6 + Read More

Here’s something curious about AI chatbots in 2025: the companies using them badly are getting worse results than those using no automation at + Read More

With over 1 billion monthly active users, Telegram has evolved far beyond a simple messaging app. It’s become a comprehensive communication ecosystem that’s + Read More

The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More

The live chat widget has become a mainstay on almost every institutional and business website, and for good reason. What started as a + Read More

As businesses increasingly embrace Telegram for customer communications, managing chat volume and ensuring prompt responses becomes critical for maintaining service quality. Comm100’s Telegram + Read More

Customer service leaders are facing an uncomfortable truth: the AI solutions they implemented two years ago are already obsolete. While early adopters celebrated + Read More

Live chat has become a critical channel for customer support in 2025. Increasingly, your customers prefer getting their questions answered right away. From + Read More

The customer service landscape is experiencing a revolutionary transformation. AI chatbot usage has surged from 62.7% to 73.8% this year alone, and this + Read More