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An AI-first customer service strategy isn’t about replacing your agents with chatbots. It’s a fundamental rethinking of how support operations work, placing artificial + Read More about how to build an effective ai-first customer service strategy

Customer experience quality in North America has dropped for an unprecedented third consecutive year, reaching its lowest point since Forrester began tracking it. + Read More about how to optimize your main customer communication channels

Companies are racing to adopt AI in customer experience (CX). Automated chatbots are popping up on websites. Sentiment analysis tools are scanning support + Read More about what does it really mean to have an ai-powered customer experience ecosystem?

High rollers represent up to 70% of iGaming revenue, yet most operators struggle to provide the personalized, immediate support these elite players demand. + Read More about elevate the vip experience: how to maximize high spenders in gaming & gambling 

Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of + Read More about how to create a winning csat improvement plan for your team

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Creating a + Read More about how to set goals & build a strategy to drive customer experience improvement

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More about ai chatbots are improving customer experience faster than expected

In today’s fast-paced world, customers demand quick and efficient service. They want to interact with businesses on their own terms and get their + Read More about comm100 queue management – the solution to long wait times & frustrated customers

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. One of the best + Read More about guest blog: 5 customer experience trends for financial institutions in 2023

2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to + Read More about 5 customer experience predictions for 2023

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. With 100% of customers clamoring for self-service options + Read More about guest blog: what is customer experience automation & how to implement it in your business model

Shep Hyken, CX expert and a New York Times best-selling author, sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, + Read More about a conversation with cx expert, shep hyken – how to meet today’s sky-high cx expectations

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving + Read More about guest blog: the ultimate guide to launching and branding a successful customer experience program

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More about guest blog: the future of customer service: changes & challenges in 2022

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major + Read More about improving government cx – the fundamental building blocks for success

Credit union member engagement is fundamental, and it’s not hard to see why. Engaged members spend 22% more than non-engaged members. Moreover, 43% of + Read More about top 4 strategies to improve credit union member experience

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations + Read More about expert commentary: closing the cx gap between customer expectations and business reality

One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always + Read More about 4 stats that prove the value of public sector customer experience

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More about how to improve the live chat experience in 2022