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It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More about it’s all about the $$$ – how much money can chatbots actually save you?

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More about generative ai customer service: the benefits & challenges

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More about how does generative ai work? – a simplified explanation

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in + Read More about enhancing citizen engagement: ai in government communication

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More about chatgpt customer service – should my team be using it?

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a + Read More about human-bot harmony – perfect the balance of human & bot engagement

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses + Read More about a deep dive into chatbot automation – what is it & why you need it

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More about how thompson rivers university automates 83% of prospective student inquiries

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More about how to choose a chatbot platform – ask these key questions

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More about ai chatbots are improving customer experience faster than expected

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More about unleashing the power of automation – the 5 most-used automated customer service examples

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More about 6 tried & tested customer service improvement strategies

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and are now looking for the best chatbots for higher + Read More about how to choose the best chatbots for higher education

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More about the future of higher ed admissions – student survey reveals overwhelming chatbot acceptance

It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public + Read More about chatgpt in higher ed: maximizing benefits and managing risks

As Gen Z enters higher education, support expectations are rising. Today’s students have grown up accustomed to the speed and convenience that technology + Read More about top 5 university chatbot examples