Top 10 Live Chat Benefits You Have to Know
September 19th, 2017 | Live Chat

If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with + Read More

How to Say No to Customers in a Positive Way
September 18th, 2017 | Customer Service

We’ve all been there: a customer wants you to ship a product in a color that you’ve never even heard of, or demands + Read More

40+ Phrases to Create Positive Scripting for Customer Service
September 15th, 2017 | Customer Service

Note: This blog post was originally published on Sept. 14, 2015, and as it is one of our most popular posts, we have + Read More

Double Your Sales with Awesome Live Chat Upselling Techniques
November 11th, 2015 | Live Chat

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More

Report
Actionable insights and best practices to level up your live chat
CCW Disruptive Technology Report: Live Chat
Saying Goodbye: 5 Rules for Ending Your Live Chat Sessions
November 6th, 2015 | Live Chat

You’ve been there before. You go to your favorite shop and you happily make your way over to the register to make your + Read More

8 Reasons Why You Need a Live Chat Script
November 4th, 2015 | Live Chat

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

The Power of Hello: 4 Steps to Create Effective Live Chat Greetings
October 21st, 2015 | Live Chat

We all know the old adage, “you never get a second chance to make a first impression.” But did you ever stop to + Read More

5 Tips for Getting off to a Great Start with Live Chat
September 11th, 2015 | Live Chat

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More

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AI and Bots: Are you ready?
7 Steps to Turn a Complainer into a Loyal Customer
September 7th, 2015 | Customer Service

As much as we hate to admit it, we’ve all been there. Anyone who has ever worked in customer service to any capacity + Read More

5 Ways to Make Sure Your Live Chat Support Is Consistent
August 31st, 2015 | Live Chat

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More

4 Best Practices for Follow-Up Emails after Chat
August 12th, 2015 | Live Chat

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More

7 Live Chat Tips to Make It More Effective for Your Company
July 31st, 2015 | Live Chat

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More

eBook
Straight answers to the 10 most important questions about getting started with chatbots
Know before you Bot
How to Find the Best Live Chat Software
July 24th, 2015 | Live Chat

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More

What Is Live Chat? How Is It Different from Instant Messenger?
July 16th, 2015 | Live Chat

When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ + Read More

[RFP Template] Live Chat Software Review Questions
July 4th, 2015 | Live Chat

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More

5 Ways to Get the Most Out of Canned Messages
January 21st, 2015 | Live Chat

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More

Emoticons or not: Make the Right Choice in Business Communication
December 17th, 2014 | Customer Service

In my last post about live chat etiquette, I have given some common practices in business communication for your reference. While some practices + Read More

7 Live Chat Etiquettes to Boost Your Customer Satisfaction
December 12th, 2014 | Live Chat

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More