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Top 10 Live Chat Benefits You Have to Know
February 19th, 2020 | Live Chat

If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with + Read More

What Is Live Chat? How Is It Different from Instant Messenger?
July 16th, 2018 | Live Chat

When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ + Read More

Double Your Sales with Awesome Live Chat Upselling Techniques
November 11th, 2015 | Live Chat

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More

8 Reasons Why You Need a Live Chat Script
November 4th, 2015 | Live Chat

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

5 Tips for Getting off to a Great Start with Live Chat
September 11th, 2015 | Live Chat

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More

5 Ways to Make Sure Your Live Chat Support Is Consistent
August 31st, 2015 | Live Chat

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More

4 Best Practices for Follow-Up Emails after Chat
August 12th, 2015 | Live Chat

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More

7 Live Chat Tips to Make It More Effective for Your Company
July 31st, 2015 | Live Chat

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More

How to Find the Best Live Chat Software
July 24th, 2015 | Live Chat

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More

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[RFP Template] Live Chat Software Review Questions
July 4th, 2015 | Live Chat

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More

5 Ways to Get the Most Out of Canned Messages
January 21st, 2015 | Live Chat

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More

7 Live Chat Etiquettes to Boost Your Customer Satisfaction
December 12th, 2014 | Live Chat

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More

Understanding Customer Pain Points
May 20th, 2014 | Customer Service

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

Keep Visitors Focused on Your Website
May 14th, 2014 | Customer Service

This is the third article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More

Add a Human Touch to Your Website through Live Chat
May 6th, 2014 | Live Chat

This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

5 Key Guidelines for Upselling and Cross-Selling
April 29th, 2014 | Customer Experience

This is the second article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More

The Art and Science of Product Grouping
April 15th, 2014 | Customer Service

Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate + Read More

How Are We Doing? Measuring Live Chat Effectiveness
March 13th, 2014 | Live Chat

This is the final segment in a four-part series of articles on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies + Read More

What Do Online Consumers Want? Meeting Live Chat User Expectations
February 20th, 2014 | Live Chat

This is the second article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More

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