Top 10 Live Chat Benefits You Have to Know
September 19th, 2017 | Live Chat

If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with + Read More

How to Say No to Customers in a Positive Way
September 18th, 2017 | Communication

We’ve all been there: a customer wants you to ship a product in a color that you’ve never even heard of, or demands + Read More

40+ Phrases to Create Positive Scripting for Customer Service
September 15th, 2017 | Communication

Note: This blog post was originally published on Sept. 14, 2015, and as it is one of our most popular posts, we have + Read More

Double Your Sales with Awesome Live Chat Upselling Techniques
November 11th, 2015 | Communication

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More

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Chatbot Success:
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Saying Goodbye: 5 Rules for Ending Your Live Chat Sessions
November 6th, 2015 | Communication

You’ve been there before. You go to your favorite shop and you happily make your way over to the register to make your + Read More

8 Reasons Why You Need a Live Chat Script
November 4th, 2015 | Communication

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

The Power of Hello: 4 Steps to Create Effective Live Chat Greetings
October 21st, 2015 | Communication

We all know the old adage, “you never get a second chance to make a first impression.” But did you ever stop to + Read More

5 Tips for Getting off to a Great Start with Live Chat
September 11th, 2015 | Live Chat

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More

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Live Chat Benchmark Report 2018:
Real world data with expert analysis
7 Steps to Turn a Complainer into a Loyal Customer
September 7th, 2015 | Customer Service

As much as we hate to admit it, we’ve all been there. Anyone who has ever worked in customer service to any capacity + Read More

5 Ways to Make Sure Your Live Chat Support Is Consistent
August 31st, 2015 | Live Chat

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More

4 Best Practices for Follow-Up Emails after Chat
August 12th, 2015 | Live Chat

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More

7 Live Chat Tips to Make It More Effective for Your Company
July 31st, 2015 | Live Chat

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More

How to Find the Best Live Chat Software
July 24th, 2015 | Live Chat

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More

What Is Live Chat? How Is It Different from Instant Messenger?
July 16th, 2015 | Live Chat

When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ + Read More

[RFP Template] Live Chat Software Review Questions
July 4th, 2015 | Live Chat

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More

5 Ways to Get the Most Out of Canned Messages
January 21st, 2015 | Live Chat

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More

Emoticons or not: Make the Right Choice in Business Communication
December 17th, 2014 | Communication

In my last post about live chat etiquette, I have given some common practices in business communication for your reference. While some practices + Read More

7 Live Chat Etiquettes to Boost Your Customer Satisfaction
December 12th, 2014 | Communication

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More