It’s live! Access exclusive live chat benchmark data for your team size and industry.

Get the data

Higher Ed Live Chat Benchmark Stats

Discover the very latest benchmark data to help you on your live chat journey, including average wait time, CSAT, and queue length.

Get the data
HE hero banner
Accessibility Is Key to Customer Satisfaction in 2014
February 19th, 2014 | Customer Service

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More

Why Live Chat? Developing Strategies Goals
February 13th, 2014 | Live Chat

This is the first part in a four-part series of articles on how to create a dynamic live chat strategy.  Part 2: What Do + Read More

5 Best Practices for Online Chat Support
January 16th, 2014 | Customer Service

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More