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Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More about introducing audio & video chat in comm100 live chat

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More about we are switching comm100 live chat agent console from flash to html5

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More about top 3 ways to handle bad reviews on social media

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More about 10 warning signs that your customer service sucks

Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More about comm100 live chat achieves security milestone with pci compliance

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More about 8 proactive chat best practices with ready-to-use scripts

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More about leverage the power of post-chat survey: tips and best practices

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More about leverage the power of pre-chat survey: tips and best practices

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More about customer satisfaction versus customer loyalty

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More about is your live chat system protected against ddos attacks?

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More about 5 ways to increase repeat customers

Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More about how to provide 24/7 live chat support with limited resources

Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More about how to reduce bounce rate with live chat

This is the third article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More about who really needs assistance? influencing the choice to live chat

While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More about 10 ways to increase website conversion rates with live chat