By letting your constituents connect with you on the channels they prefer, while making support more convenient and faster, there’s only one outcome – happier citizens and (finally!) higher CSAT.
The quest to improve responsiveness and accessibility doesn’t have to break the budget. With Comm100 Chatbot for government services, you can automate common inquiries to free up your agents, control team size, and deliver 24/7/365 availability.
It’s no secret that many government services suffer from slow response times on email and phone. By adopting Comm100’s live chat software for government, you can respond more efficiently to inquiries and significantly reduce support volumes.
“We have had very positive feedback from our constituents on Comm100 Live Chat. As soon as we launched live chat, they were using it in huge numbers – we were actually surprised by the sheer volume that immediately came in. It just reinforced what we had assumed – our constituents want to get support on government live chat because it’s the most convenient and accessible service for so many of them.”
– Rosie Cozis, Manager, Contact Centre, City of Markham
Comm100’s customer service & helpdesk software for government & public services is the solution to accessible and efficient communication – powered by flexible integrations, intelligent chat routing, and detailed reporting.
Comm100 exceeds government security & privacy requirements to keep your citizens’ data secure and their privacy private. Take a look for yourself.
Leave the common, simple tasks to government chatbots so your agents can focus on the important stuff.
“Getting access to all the data that comes through Comm1000’s platform is gold. We present a lot of this data to our administration to show them what our constituents are asking for, what they need, and how they feel… We read through chat transcripts, which is a great training tool too.”
– Tommy Garcia, Quality Control Program Manager, Santa Fe County
Comm100 provides every customer with 24/7 live chat customer service, plus phone support, SMS and WhatsApp during business hours. We’re rated 4.6/5 for customer service and we like to think it shows!
Finally deliver the personalized, accurate, and efficient support you dream of by connecting your systems together with off-the-shelf integrations and a highly flexible API.
Comm100’s customer service & helpdesk software for government provides detailed reporting and data across every channel so you can understand your citizens on another level.
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