Comm100’s Omnichannel Solution and Task Bot Recognized for Exceptional Innovation
July 22, 2021, Vancouver, B.C. – Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, announced today that TMC, a global, integrated media company, has awarded Comm100 a 2021 Communications Solutions Products of the Year Award for its Omnichannel solution and newly launched Task Bot product.
One of TMC’s most coveted awards, the Communications Solutions Products of the Year Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months.
Comm100 Omnichannel is a customer engagement platform that centralizes customer conversations across live chat, email, SMS and social media through a single, unified interface, as well as an integrated knowledge base and AI-powered chatbot. This empowers customer service personnel from businesses of all sizes – small to enterprise – to track and respond to queries across digital channels with greater accuracy, personalization and efficiency.
Incorporated in the Omnichannel solution is the Comm100’s Task Bot. Launched in June 2021, Task Bot is a simple to build and quick to use decision tree-powered chatbot that embeds in a business’ website that gives brands a platform for increasing leads and improving customer service 24/7. Task Bot is also available as a part of Comm100’s suite of free customer engagement solutions for small businesses. Completely cloud-based and fully compatible with websites built on any platform including WordPress, Shopify and Magento, the Comm100 Free solution helps businesses provide their customers with the best support and service possible, no matter their size.
“When today’s digital-first customer reaches out for help, they are expecting simple and effective support, no matter the channel. Comm100’s Omnichannel and Task Bot solutions are helping businesses deliver on the intuitive support that customers are expecting and taking it a step further by making it easier for agents to operate,” said Jeff Epstein, VP of Strategy & Marketing at Comm100. “We are honored to be recognized for our thoughtful industry solutions, especially amongst such influential companies in the communications solutions space.”
“Congratulations to Comm100 for being honored with a Communications Solutions Products of the Year Award,” said Rich Tehrani, CEO, TMC. “The Omnichannel and Task Bot solutions are truly innovative products and are amongst the best communications products and services available on the market today. I look forward to continued excellence from Comm100 in 2021 and beyond.”
To learn more about Comm100’s Omnichannel + Task Bot solution, visit: www.comm100.com/platform/omnichannel/
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Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. Organizations like Rackspace, HomeTrust Bank, and Canadian Blood Services use Comm100 to exceed customer expectations with service that closes the gap between question and answer.
V2 Communications for Comm100