We’re excited to announce that Comm100 was presented with a Bronze Stevie® Award in the “Contact Center Solution – New Version” category in the 13th annual Stevie Awards for Sales & Customer Service on Feb. 22 in Las Vegas, Nevada.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,700 nominations from organizations in 45 countries of all sizes and in virtually every industry were evaluated in this year’s competition. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
Comm100 was awarded for our AI-powered chat, which leverages Natural Language Processing (NLP) and advanced integrations to create more realistic conversations during which the bot can recognize a visitor’s intent, field clarifying questions directly to the visitor and execute transactions under the customer’s direction. The Stevie Awards judges noted they were impressed by the solution’s high customer satisfaction rate and by the fact that a powerful AI-powered chatbot has such a user-friendly interface. Our vision for how AI technology can support business goals also contributed to our recognition in this category.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.
We are looking forward to continuing to innovate and expand our trailblazing AI technologies to provide our clients with increasingly personalized digital customer experiences. This award, along with our previous honors from CUSTOMER Magazine’s 2018 Contact Center Technology Award and MarTech BreakThrough Award for Best Online Chat Solution is a testament to how our best-in-breed chatbot solution validates our vision for AI and delivers value to our customers
Comm100 is an award-winning global provider of omnichannel customer engagement solutions powered by automation, AI, and a friendly interface that’s fast and easy for both visitors and agents to use. Organizations like Rackspace, Stanford University and Home Trust Bank use Comm100 to deliver meaningful real-time conversations.
VP Marketing, Comm100