Our latest Chatbot adds Natural Language Processing and a host of other features to our existing Chatbot functionalities, including:
For more information about our latest Chatbot, please read Intelligent, Personalized & Helpful: Take a Look at Our Chatbot Developments.
Comm100’s Co-Browsing feature allows you to instantly view and interact with a visitor’s web browser with a single click. You’ll be able to easily understand where your visitors are having trouble, and provide live, personalized guidance through complex processes. For additional information, please click here.
Comm100’s Live Chat Shopify Integration allows you to set up Comm100 Live Chat in your Shopify store with a few clicks. You’ll be able to view your Shopify store visitors’ cart data and order history in real time, to offer more personal support and improve overall conversion rates. For more information about our Live Chat Shopify Integration, please click here.
Comm100 Ticketing is a new feature that integrates with Comm100 Live Chat. It allows for issues received via email or chat to be logged, resolved, escalated and closed with ease, all within our Agent Console. The main features of Ticketing are:
For more information about this feature, please read Long Live Email! Comm100’s New Ticketing Integration for Smoother Customer Communications.
Comm100’s Knowledge Base is a new channel that integrates with Comm100 Live Chat. It allows you to offer a self-service option to your customers through a knowledge base search function within the chat window prior to chatting.
Additionally, you can improve agent knowledge and responsiveness by giving your agents quick access to knowledge base articles within their Agent Console.
To find out more about how it works and how you can provide an effortless way for your customers to get the answers they need, please read Announcing Comm100’s New Knowledge Base—Better Customer & Agent Experiences Through Self-Service.
Our Conversions feature in Comm100 Live Chat is available to all our Enterprise customers on Cloud Servers.
It allows you to track conversion actions, trace chats which drive conversions, and view conversion reports – so that you can see exactly how your live chats increase your conversion rate. For more information on this new feature, please read Announcing Comm100’s Live Chat Conversions—Track How Live Chat Drives Customer Conversions.
We’ve updated our galleries of Chat Buttons and Invitations by adding new images and hiding outdated ones, for all the Cloud Server clients. Please note that:
Comm100’s new Facebook and Twitter integration allows you to handle Facebook and Twitter interactions from within your Agent Console, available for free for all Enterprise Cloud Server clients.
Our integration allows you to filter, sort, label and assign queries to different departments or team members, providing you with a straightforward and easy-to-use workflow for your social media queries, and making social media easy for modern businesses to manage. For more information on this feature, please read More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat.
The Agent Console Extension allows you to add a new custom tab alongside the existing Info, Wrap-up, and other tabs under the My Chats section, available for free for all Enterprise Cloud Server clients.
The custom tab will extend the capabilities of the chat console by supplying agents with more information than is there by default – for example, by integrating your own knowledge base articles. For additional details, please read How can I add an additional tab to my Agent Console?
We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide a thoughtfully designed chat experience for all of your website visitors.
Our new adaptive chat button has an interactive animation that’s designed to be modern and eye-catching without being too heavily animated or distracting.
We now offer three different styles of chat windows: Classic, Circle, and Lightweight, which each feature a full suite of customization options.
Any messages sent by an agent while chat is minimized will be indicated by a message count next to the chat button.
One additional feature we’ve added for those with the Adaptive Chat Button is the ability to show proactive chat invites above your chat button, or above the avatar of the agent who initiates the invitation.
We’ve added some extra banner images with images of team members. These can be used to give a more personal look and feel to your chat window.
You can now show Team name and avatars on the header within the pre-chat and offline message windows.
For additional details on this release, please read: Hey Good Lookin’! Announcing Comm100’s New and Improved Live Chat Designs
You can now connect your Comm100 Live Chat account to your Salesforce Sandbox environment. This allows you to test out integration options and rules until they are ready for production, ensuring that everything implemented in production works as expected.
We’ve received some great feedback from our customers since the launch of our Chatbot. One common suggestion is whether Chatbot could access their database for customer-specific information, such as customer name, payment, and billing information, to answer customers with more detailed information.
To solve this problem for our customers, we’ve added a Webhook to our Chatbot.
Now, when sending a High Confidence Answer, your Chatbot can access your database to get detailed customer information through your web application, based on the customer and chat data passed from the Comm100 platform.
This allows your Chatbot to answer customer/account-specific questions, providing a more personalized and customized service.
Also, if you have your own question and answer database, using the Webhook removes the need to copy-paste answers from your database to the Chatbot questions base – so you only need to maintain your answers in one place.
In this release, we’ve also added the ability for links sent through Chatbot to be opened in the current browser window.
We have improved the interface of Comm100 Live Chat mobile apps for Android, iPhone and iPad, so as to offer better agent chat experience.
Comm100’s new Chatbot allows visitors to interact with a bot, inside our regular chat interface.
Our Chatbot is easily customizable with question and answer sets which allow it to handle basic customer queries, allowing your chat agents to focus only on more complex queries which Chatbot cannot answer. Chatbot can ‘learn’ to give more effective answers the more it is interacted with.
Visitors can also switch seamlessly between the Chatbot and chats with agents, delivering an AI-enhanced service while also allowing you to continue to serve your customers through agent-led chats.
Our Chatbot is designed to give you a range of benefits, including shorter handle times, lowered service costs, decreased agent training time and extended business hours. For additional details on this feature, please read: Announcing the Launch of Comm100’s Chatbot.
Comm100 Live Chat Audio & Video Chat enables visitors to initiate an audio or video call with a live chat agent with a simple click. No downloads or plugins are required. Visitors and agents can engage in text chat while they are speaking just like in Skype.
Audio & Video Chat helps you speed up resolution, deliver a more personalized chat experience, and establish more trusting relationships with customers. For additional details on this feature, please read: Introducing Audio & Video Chat in Comm100 Live Chat
The web version of Comm100 Live Chat Agent Console in HTML5 is out of beta after a two-month beta testing phase. This production release reflects the improvements on the color contrast of the interface as per clients’ feedback.
To learn more about Comm100 Live Chat Agent Console in HTML5, please read: We Are Switching Comm100 Live Chat Agent Console from Flash to HTML5.
Comm100 Live Chat Desktop App is upgraded to the new version. The old desktop app can still work, but we will stop upgrading or maintaining this version. New features and improvements will only be introduced to the new app. Visit this page to download the new app.
With Dynamic Campaign, you can define rules to display different chat buttons, pre-chat surveys, chat windows, etc. for different visitors, and route them to different agents or departments. This enables you to provide more personalized service to your customers.
For example, you can display different pre-chat surveys to collect different information from website visitors and paying customers.
Please note that you need to paste the live chat code for dynamic campaigns onto the webpage where you want to use the feature.
You can use custom JavaScript to fully control what your chat window looks like. Some common use cases include:
The screenshot is the queue message of our customer G2A
An estimated wait time will be shown to a visitor in your queue, keeping him/her informed of how long he/she might have to wait before being connected to an agent.
Visitors can now send files to agents while chatting on mobile devices.
You can customize a chat button that is to be used specifically on mobile devices, which can be entirely different from that which appears on PCs.
The Advanced Mode of Wrap-Up category allows you to add option groups to the Category field. You can select multiple options under each option group when wrapping up a chat. The statistics of the option groups is also available in the Wrap-Up report.
We have added a new permission option which allows agents to monitor only their departments’ chats. You can now set whether an agent can monitor all chats or only the chats of his/her departments.
We have added the option for you to automatically leave a chat when the chat is transferred to another agent or department.
Visitor information captured through Custom Variables is displayed in the details of an offline message. The information is available to you no matter whether you view offline messages in your email inbox or in Comm100’s control panel.
We are moving to switch Comm100 Live Chat Agent Console from Flash to HTML5.
Beta Version of HTML5 Based Agent Console
To ensure the smooth transition from Flash to HTML5, we have planned a two-round beta testing for feedback. This is the second round where the beta version is universally available on our Cloud Platform. We’ll evaluate all the collected feedbacks and make improvements and tweaks as needed.
In the coming weeks, the HTML5 based Agent Console will be out of beta and the Flash version will be replaced by the HTML5 version.
To learn more about the switch, please read our blog post: We Are Switching Comm100 Live Chat Agent Console from Flash to HTML5
We are moving to switch Comm100 Live Chat Agent Console from Flash to HTML5.
To ensure the smooth transition from Flash to HTML5, we have planned a two-round beta testing. This is the first round where the beta version is released to a selected group of clients for feedback. We’ll evaluate all the collected feedbacks and make improvements and tweaks as needed.
In the coming weeks, the beta version will be released to all clients for the second round of beta testing and feedback.
To learn more about the switch, please read our blog post: We Are Switching Comm100 Live Chat Agent Console from Flash to HTML5
We have redesigned our reporting system to offer industry leading insights on your live chat operation. The new report structure contains 18 independent reports that offer comprehensive organization of data and metrics. In addition, modern visual design and user interaction technologies have been adopted to make your data exploring easy and fun.
The main improvements to our reporting system include:
To learn more about the new reporting system, please read our blog post: Comm100 Is to Release a Brand New Reporting System Offering Industry Leading Live Chat Insights
With the dynamic campaign enabled, you can define rules to display different chat buttons for different visitors, and route them to different agents or departments. This way, you can provide more personalized services to your customers.
For example, you can group visitors who have placed an order on your website but have not paid into a visitor segment. Once a visitor from this segment arrives, the corresponding chat button will be triggered into effect and the visitor will be routed to a sales agent.
Please be noted that you must paste the live chat code for dynamic campaigns onto the webpage where you want to enable the feature.
We have added a Salesforce tab in the agent console to display the Salesforce fields you predefine. This way, you can get quick access to existing customers’ details right in your agent console.
You can also manually create Salesforce objects directly in your agent console during a chat or when a chat is ended.
Creating a lead/contact in your agent console is exactly the same as that in your Salesforce. All the fields, required or optional, system or custom, are identical and they are displayed in the same order as that in your Salesforce.
In addition, Salesforce fields can be used to set up your chat routing rules.
For more details on the integration, read our user guide.
We have reorganized the navigation menu of the control panel to streamline the configuration and management of Comm100 Live Chat. This way, you can better understand and locate the menu items as needed.
For more details on the reorganization, read our blog post on it.
You can check all wrap-ups relevant to the visitor you are now chatting with right from the agent console under the Wrap-Up tab.
Click on the items in the list and the wrap-up info will unfold. You can get the chat details for each wrap-up by clicking Details on the right.
You can also click Refresh to keep the wrap-up history up-to-date.
In addition to the chat content of your visitors’ past chats, you can now gain more information about the chats directly from the Comm100 Live Chat agent console, including pre-chat data, custom variables, post-chat data, and wrap-up info.
When this feature is enabled, your chats are automatically grouped into 4 different categories (Ongoing Chats, Incoming Chats, Manually Invited and Ended Chats) based on their statuses. This helps you quickly locate the chat you’re looking for.
You can now search chat transcripts by the condition that rating comment is not blank. This helps you get a quick glance at all comments your visitors have left for review and follow-up.
Visitors can receive popup notifications for new responses from operators on their browser when the chat window is not the current focus.
You can enable popup notitifcation for visitors in your control panel.
After this option is checked, the browser will ask visitors if chat notifications are allowed to display. If visitors select Allow, then they will receive a popup notification for each new chat response from operators.
Embedded chat windows are now available and optimized for mobile devices to ensure a better chat experience when operators and visitors are on the go.
You can also minimize the chat window to the bottom of the screen and see visual notifications when new messages come.
You can check all wrap-ups relevant to the visitor you are now chatting with right from the chat window under the Wrap-Up tab.
Click on the items in the list and the wrap-up info will unfold. You can get the chat details for each wrap-up by clicking Details on the right.
You can also click Refresh to keep the wrap-up history up-to-date.
In addition to wrap-up and pre-chat information, you can now view post-chat and custom variables information for each chat right from the History tab.
Also, you can click Details to view the complete chat transcripts.
You can now search chat transcripts by the condition that rating comment is not blank. This helps you get a quick glance at all comments your visitors have left for review and follow-up.
New features included in this release:
Visitor Segmentation enables you to divide your visitors into different segments based on pre-defined rules and keep operators informed of the visitors’ segments in real time. Learn More
Visitor Single Sign-On allows you to map your customer account information with Comm100 fields, and synchronize the information from your login system to Comm100 Live Chat when your customer starts a chat. Learn More
Comm100 Live Chat Join.Me Integration enables you to share screen with your visitors and provide remote assistance to fix their problems right in your chat console.
Below are some highlights of this feature:
To know the details of how the integration works, please see the Join.Me integration page.
The following improvements have been added to empower the Custom Variables feature:
See Sort Visitor List by Custom Variable and Custom Variable Improvements for details.
Proactive chat invitation messages will be shown as greeting messages directly in embedded chat window. Learn More
Custom JavaScript allows you to fully control the appearance and content of your pre-chat survey, offline message and post-chat survey windows. Learn More
You can use the chat group tags to control how chats initiated by the same visitor on different website/pages should proceed. Learn More
The Custom Filter feature allows you to define a specific search by your own rules so that you can quickly locate the group of visitors you want to target. Learn More
Real Time Operator Report provides each operator’s real-time status and workload, as well as the total time they spent in each status.
You can assign priority (lowest, low, normal, high, and highest) for chat requests. Learn More
You can now add custom JavaScript to fully control what your chat window looks like. Some common use cases include:
The screenshot is the queue message of our customer G2A
An estimated wait time will be shown to a visitor in your queue, keeping him/her informed of how long he/she might have to wait before being connected to an operator.
You can customize a chat button that is specifically used on mobile devices. Both text button and image button are supported. The chat button on mobile devices can be entirely different from that appears on PCs.
You can assign a chat group tag to each Comm100 Live Chat code implemented on your websites/pages. Chats initiated by the same visitor on websites/pages with different chat group tags proceed separately, which means one chat doesn’t synchronize with another.
For example, imagine that you’re running multiple websites with different brandings. You can then add a unique chat group to each website. If a visitor is chatting on one of your websites, and later on he/she initiates another chat on a different website of yours, this second chat will be separate from the first one. However if a visitor has initiated multiple chats on separate web pages within the SAME website, those chats will be synchronized one with another.
You can assign priority (lowest, low, normal, high, and highest) for chat requests. Queued chats with a higher priority are distributed before those with a lower setting. When priority is the same for multiple chats in the queue, chats will be distributed sequentially based on the time visitors entered the queue. This ensures that important chats are answered first.
Custom JavaScript allows you to fully control the appearance and content of your pre-chat survey, offline message and post-chat survey windows. For example, you can display your existing Contact Us and Survey pages directly in your Comm100 Live Chat windows, or implement interdependent questions in the windows where the selection of the first field determines the content of the second select field.
Operator’s unresponsive time shows how long a visitor has waited for the operator to respond to his/her last message. You may want to answer the visitor who has waited for the longest time first, as the longer the unresponsive time is, the higher the chance is for a visitor to abandon the chat.
Besides the chat content of your visitors’ past chat records, you can now gain the pre-chat and wrap-up information of the chats directly from Comm100 Live Chat Visitor Monitor (the operator chat panel).
You can pin chats to the My Chats tab for review, wrap-up and other purposes. Unless it is manually closed, a pinned chat will not be removed from the My Chats tab after the chat session ends.
The Custom Filter feature allows you to define a specific search by your own rules so that you can quickly locate the group of visitors you want to target. Visitor data that can be used to create rules includes:
You can choose whether your chat transcript and offline message emails should be sent out from the Comm100 SMTP server or your own SMTP server. If you choose to use your own SMTP server, your defined email address will be displayed as the From Address and the recipients won’t see the “on behalf of” information.
This feature allows you to enable and disable the sound and popup notifications for chat requests waiting in the queue. (Your chat queue forms when all the ONLINE operators have reached their maximum concurrent chat number.)
When a visitor sends 5 messages within 5 seconds, he/she needs to wait for at least 29 seconds before sending a next message. This helps you restrict visitors’ frequency of sending messages, ensuring that your operators will not be overwhelmed with a massive amount of messages all at once.
When a chat session ends, this new feature enables you to choose whether to close your chat window manually, or let the system automatically close it for you after a certain time period. This ensures that you have sufficient time to review chat transcripts from the operator chat panel for wrapping up or other purposes.
Links of the files transferred during a chat session will expire after the visitor leaves your website. Once expired, the files cannot be accessed through the links, but are always available as attachments in both the transcript emails sent to your visitors, and the archived chat history in your Comm100 control panel.
Real Time Operator Report provides each operator’s real-time status and workload, as well as the total time they spent in each status.
You can set the exact hour and minute for a custom time range when reviewing data history. This offers great flexibility, and saves your time, for example, when you want to search for a historical chat happened between certain hours of a day, or when you want to check live chat reports of the past hour and the like.
You can view the Trend Overview and Individual Operator reports by hour. This allows you to gain insights into how many visits, accepted/missed/refused chats and messages you received, and how your operators performed in each hour throughout the given time range.
Visitor Segmentation enables you to divide your visitors into different segments based on pre-defined rules and keep operators informed of the visitors’ segments in real time. For example, you can create a visitor segment for the VIP clients and have notifications sent to your VIP support team whenever a VIP client arrives.
A new visitor can be in one or more segments per his/her attributes when arriving at your website and you can view the segments right in your Visitor Monitor.
A visitor’s segment(s) will also be displayed in My Chats tab in details. You can see from the screenshot below that each segment is shown in the right hand info area with its color and name.
In addition, the visitor’ segment(s) will be updated in real time per his/her activities on your website so that you can always get the latest segment information.
Below are some highlights of this feature:
To know more details, please visit our blog post about the Visitor Segmentation feature.
When this feature is enabled, your chats are automatically grouped into 4 different categories (Ongoing Chats, Incoming Chats, Manually Invited and Ended Chats) based on their status. This helps you quickly locate the chat you’re looking for.
When this feature is enabled, the department information of a chat, i.e. which department the chat is routed to, is displayed beneath the visitor’s name in the My Chats tab. This helps you quickly identify which department the visitor is chatting with.
Visitor Single Sign-On allows you to map your customer account information with Comm100 fields, and synchronize the information from your login system to Comm100 Live Chat when your customer starts a chat.
You can get customers’ account details without having them fill out a pre-chat survey, or asking them to provide the information while chatting. This streamlines the chat process, and improves customer experience.
Below are some highlights of this feature:
To know more details, please read our blog post introducing Comm100 Live Chat Visitor Single Sign-On.
We have released all features which were rolled out in our Cloud platform on Mar. 17 for one of our dedicated deployment clients. For details of these features, please see the release below.
The PCI form allows you to request sensitive data such as credit card number from visitors through the chat window. The form is designed as per PCI DSS (short for Data Security Standard) compliance rules and is now under PCI compliance review.
That being said, no sensitive data submitted through the PCI form will be stored in our database and operators can only access the data during the chat session. Once the chat session ends, both operators and visitors cannot get the data. This ensures secure online payment process, which is a significant step in your online business operation.
When the option is enabled, Comm100 Live Chat will mask the credit card number sent directly through the chat window from visitors to protect their data privacy. In such case, credit card number can be submitted through the PCI form to ensure security when necessary.
The password policy is upgraded to further protect your live chat account and data security. The newly added password rules are:
You can gain a real time overview on how many chats are requested, answered, missed, abandoned or transferred to offline messages.
You can now monitor the overall service efficiency in real time. Metrics include average wait time, average chat duration, average response time and more.
You can now monitor whether your live chat team is properly staffed and make timely adjustments where you see fit. Chat Unique Rate refers to the percentage of today’s unique chats versus total chats so that you can have a rough idea on your first chat resolution rate. Operator Utilization refers to the percentage of time your available operators are involved in chatting during their logged-in time.
You can now add custom live chat performance metrics per your own business needs. For example, if you categorize each chat by
An ongoing chat can be transferred to another department. The transfer notification will be sent to all available operators in the said department and will keep alarming until one operator accepts the transfer.
You can search for transferred chats in your chat history by multiple filters. Comprehensive transfer log is also available for future review.
You can gain insights on how many chats are transferred from and to a specific department in a certain period of time so that you can make informed adjustment in your routing strategy.
The history of inter-operator chats is now available for later search and review. You can use multiple filters to search for detailed chat transcripts if necessary.
Added Auto Monitor feature as a setting option in the operator chat console (Comm100 Visitor Monitor). When this option is enabled, supervisors and other operators who are granted the monitor permission can monitor all ongoing and new incoming chats automatically without clicking on the Monitor button.
When the option is checked, you will automatically be logged out from Comm100 Live Chat when your mouse and keyboard stay idle for a certain period of time. This ensures that no incoming chat requests will be assigned to you when you are actually not available.
You can send multiple invitation messages to a visitor before he/she responds to your manual chat invitation. All the invitation messages are displayed as greeting messages in the chat window.
With the JavaScript API feature, you can send visitors’ information captured from your custom variables, CRM or other systems, to your pre-chat survey. When your visitors open the survey, the corresponding pre-chat fields are already filled with the captured information.
For example, if you have custom variables that display visitors’ phone number information, you can use Comm100 JavaScript API to send the information to your pre-chat survey so that your visitors can save time filling out the phone number field.
Comm100 Live Chat JavaScript API allows you to skip the pre-chat survey process for certain visitors even when your pre-chat survey is enabled.
For example, to encourage chat engagement, you may want to allow visitors who are invited to chat to skip the pre-chat survey; meanwhile, visitors who start chats by clicking your chat button still need to fill out the survey prior to chatting.
Use JavaScript API to update custom variables in real time or with specific values. For example, if you have a custom variable showing the total monetary value of products in your visitor’s shopping cart, you can use the JavaScript API to update the amount information in your chat console as the visitor adds or removes items.
This helps you gain valuable insight concerning your visitor’s shopping cart total in real time, enabling you to target the quality leads.
The value of your custom variable will constantly update so that you can get up-to-date visitor data in real time.
You can add a custom link to your custom variable so that you can know more details on the value within just one click. For example, if you have a custom variable Account ID linked to your visitor’s profile page, then you can click on the account ID to see the visitor’s profile without having to manually search in your CRM or other platforms.
Showing the value of custom variables as columns enables quicker and easier access to visitors’ data collected through Custom Variable. In addition, with all custom variable value on the same page, you will have an overall picture about your visitors.
You can pop the Visitor tab from the operator chat console (Comm100 Visitor Monitor) out to a separate window. This frees you from constantly switching back and forth between the Visitors tab and the My Chats tab, and works the best when you have two monitors.
Different from the popup chat invitation where a visitor need to click on the Chat Now button to start a chat, this type of chat invitation opens a chat window to the visitor being invited, and shows the invitation message as operator’s greeting message in the window. It’s like a chat begins as soon as an invitation is sent, and increases the acceptance rate of your auto and manual chat invitation.
Added Auto Monitor feature as a setting option in the operator chat console (Comm100 Visitor Monitor). When this option is enabled, supervisors and other operators who are granted the monitor permission can monitor all ongoing and new incoming chats automatically without clicking on the Monitor button.
You can gain a real time overview on how many chats are requested, answered, missed, abandoned or transferred to offline messages.
You can now monitor the overall service efficiency in real time. Metrics include average wait time, average chat duration, average response time and more.
You can now monitor whether your live chat team is properly staffed and make timely adjustments where you see fit. Chat Unique Rate refers to the percentage of today’s unique chats versus total chats so that you can have a rough idea on your first chat resolution rate. Operator Utilization refers to the percentage of time your available operators are involved in chatting during their logged-in time.
You can now add custom live chat performance metrics per your own business needs. For example, if you categorize each chat by
An ongoing chat can be transferred to another department. The transfer notification will be sent to all available operators in the said department and will keep alarming until one operator accepts the transfer.
You can search for transferred chats in your chat history by multiple filters. Comprehensive transfer log is also available for future review.
You can gain insights on how many chats are transferred from and to a specific department in a certain period of time so that you can make informed adjustment in your routing strategy.
The history of inter-operator chats is now available for later search and review. You can use multiple filters to search for detailed chat transcripts if necessary.
This new version of Comm100 Live Chat focuses on helping you improve chat efficiency, better organize your chats, and manage operator permissions. See details as below:
Canned Messages:
Other Improvements and Fixes:
Operator Wrap-up:
To help reinforce your branding and improve your customers’ chat experience, this release introduced auto chat translation, displays the operator avatar in the chat window, and provides for CSS customization of the chat window and more. See details as below:
Settings Section:
Chat Window Section:
Report Section:
Two new features released for Enterprise users , enables you to chat with international visitors in real time and share screens with your visitors.
A robust live chat reporting system is essential for enterprise users. This new release added more reports and metrics, further revealing the distribution of your clients’ chat requests and the productivity of your operators. See details below:
Dashboard Section:
Reports Section:
MaximumOn technology is released for Cloud server users which can ensure you 100% service uptime SLA.
As an independent solution, Comm100 Live Chat for Enterprise is online to better satisfy enterprise-level needs. See details below:
MaximumOn technology is released for dedicated server users. With this technology, Comm100 Live Chat is deployed on 2 servers located in 2 separate data centers. In case one server fails for any reason, the service will seamlessly and automatically switch to the other server, ensuring you 100% server up time SLA.
The exciting features in this new version will bring your experience to a higher level. See details below:
Enhanced account security settings are added and usability of Comm100 Live Chat is improved in this edition. See details below:
Comm100 Live Chat for Drupal based websites is online and with this plugin, you can easily install the live chat with a few simple clicks on your Drupal dashboard.
Greek and Turkish are added as new interface languages. You can set Greek or Turkish as interface language on your visitors’ side for better communication with your Greek or Turkish clients.
Comm100 Live Chat for Magento based website is online, and with this plugin, you can quickly install the live chat on your Magento website with intuitive setup process, which only takes a few minutes.
Optimized user interface is released, which is dramatically different from our previous version, and new features are online for better user experience. See details below:
iPhone App was updated with better compatibility with IOS 7 and improved interactive experience.
New features for better user experience and chat data analysis are released in this version. See details below:
In this new version, the configuration and interface of administration panel are simplified and become more intuitive. See details below:
Clients’ IP, Device Info, language, time zone and flash version are available on Operator Console.
Comm100 official website adopted a new style and was improved in both layout and content.
Android app is updated with optimized UI design. When using Android live chat app, you are able to change your status to Away or Online.
iPhone and iPad app are improved both in operator’s side and visitor’s side during this release. See details below:
Zero downtime is made possible for most of our product upgrades, and you can continuously use our product and service without being interrupted during our server upgrade.
New code and new features are updated in this new version. See details below:
This new release brings your experience to a higher level with a brand new Operator Console and new features. See details below:
iPad app is available in app store. You can download it and chat with your clients on iPad in a neat and clean way.
In this new version, you can export advanced reports for business analysis and customize your chat options to better communicate with your clients. See details below:
In this new version, an Accept button is added before the status of waiting-for-chat visitors so that operators can click on the button to start chatting. In the meantime, a Get Started Wizard area is created to help new users get the live chat quickly started.
A whole scale update is online in this release.
On control panel, the changes are:
On Operator Console, the changes are:
A big release is online with mobile apps, more customization options and improved usability of Operator Console. See details below:
The new changes in this release help you gain more clients and have more user-friendly chatting panel. See details below:
We add more options both operator and visitor’s side to improve the chat experience. See the details below:
This new version involves a rewritten Operator Console based on Flash, support for a broader range of operating systems and browsers, improved panel interface, and some bug fixes.
The Windows Mobile app for live chat enables you take care of your clients’ chats when on the go with your cell phone.
Comm100 Live Chat is newly born, which is specially designed for online business and support.
