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Onboarding and Consultation Services

With our onboarding and consultation services, Comm100 ensures that enterprise clients extract maximum value from the features and tools our live chat solution offers.

Onboarding Program Benefits

Our onboarding program makes it easy for your enterprise to fully take advantage of Comm100 Live Chat. Once you have selected our live chat product, onboarding expedites the process required to integrate the software into your operations. Onboarding saves your business time, engages your team early in the process, allows for a streamlined implementation that meets your needs, and creates success milestones.

Not only will you be up and running in no time with the software, but you will get everything you need to instantly maximize the value of Comm100 Live Chat.

Onboarding includes pre-implementation planning meetings, consultation, agent and manager training, as well as dedicated resources to assist with specific business requirements.

Onboarding Program Benefits

Onboarding Steps

From planning to implementation, our onboarding team, which consists of an account manager and a solution consultant, will assist you to seamlessly integrate live chat software in your business operations and customize features as needed. Our onboarding team closely works with deployment staff and follows a number of steps that include: analyzing solution scope, defining requirements, managing the project, preparing teams and processes for implementation, and conducting a post-implementation review to ensure product efficiency and adherence to your requirements.

Onboarding Steps

Consultation

We offer personalized consultation services to our enterprise clients in different areas. To help you achieve positive results with Comm100 Live Chat, we discuss your needs and how you envision that live chat will help you reach business goals. Based on this initial discussion, we suggest consultation services in relevant areas. Topics covered in a consultation may include the following:

Auto Invitation Optimization

Learn how live chat allows you to engage more visitors, reach potential customers, and increase sales.

Auto Invitation Optimization

Canned Message Definition and Analysis

Learn how to improve your team’s chat etiquette and ability to communicate with customers; enhance agent professionalism and efficiency

Canned Message Definition and Analysis

Chat Button Design

Learn how to best position the chat button on your website, choose the right color and style, and ensure the chat interface aligns with your company’s image.

Chat Button Design

Pre-Chat Survey Design

Explore how to collect the right information and enhance live chat dialogue.

Pre-Chat Survey Design

Chat Performance Analysis

Learn how to use the evaluation tools Comm100 Live Chat offers to analyze and enhance chat performance: use ratings to improve customer satisfaction, review queue activity report to optimize staff scheduling, and more.

Chat Performance Analysis

Tiered Customer Service Response

Find out how you can use Comm100 Live Chat features to direct visitors to chat agents in specific departments in the company according to their requests.

Tiered Customer Service Response

Live Chat Integration with Your Existing Systems

Find out how Comm100 Live Chat integrates with your CRM (Customer Relationship Management), CMS (Content Management System), Helpdesk, etc.

Live Chat Integration with Your Existing Systems

On-Demand Areas

Any other area as identified with your team during the probing phase.

On-Demand Areas