Where to customize the greeting message which displays at the top of chat window?

April 18th, 2018 | Settings & Customizations

Greeting message is a pre-defined welcome message which displays at the top of your chat window.

Step by Step Instructions

  1. Log into your account and go to Live Chat portal.

  2. Click Campaign at the left menu.

  3. Add and Customize Live Chat Campaigns

    Note: If you have multiple campaigns, double check the name of the campaign you are customizing from the top-right corner of the page.

  4. Click Chat Window.

    Add and Customize Live Chat Code Plans
  5. Click Advanced and edit the greeting Greeting Message.
  6. Set Greeting Message Showing on Chat Window
  7. Click Save Changes.
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