Where to customize the greeting message which displays at the top of chat window?

Greeting message is a pre-defined welcome message which displays at the top of your chat window.

Step by Step Instructions

1. Log into your account and go to Live Chat portal;

2. Click Campaign at the left menu;

   

   Note: If you have multiple campaigns, please double check the name of the campaign in the upper-right corner of the page and make sure that you’re customizing the correct campaign.

3. Click Chat Window;

   

4. Click Advanced;

5. Then you can customize Greeting Message;

   

6. Click Save Changes to save the setting.

   Note: You don’t need to repaste the live chat code to make the setting take effect.

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