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Where to customize the greeting message which displays at the top of chat window?

March 9th, 2016 | Settings & Customizations

Greeting message is a pre-defined welcome message which displays at the top of your chat window.

Step by Step Instructions

  1. Log into your account and go to Live Chat portal;

  2. Click Campaign at the left menu;

    Add and Customize Live Chat Campaigns

    Note: If you have multiple campaigns, please double check the name of the campaign in the upper-right corner of the page and make sure that you’re customizing the correct campaign.

  3. Click Chat Window;

    Add and Customize Live Chat Code Plans
  4. Click Advanced;

  5. Then you can customize Greeting Message;

    Set Greeting Message Showing on Chat Window
  6. Click Save Changes to save the setting.

    Note: You don’t need to repaste the live chat code to make the setting take effect.