When I’m chatting with a visitor, how can I quickly view his/her contact history?

April 25th, 2018 | Transcripts & Reports

Comm100 Live Chat stores information about all contact history in our database. You can query for a particular contact in your account. There are two ways you can view the contact history of a visitor: viewing the contact history in Agent Console and viewing the contact history in Live Chat Control Panel.

When you are chatting with a visitor, you can directly view a specific visitor’s contact history in your Agent Console window.

Step by Step Instructions

  1. Select a certain visitor in Visitor List and click Details.

  2. Select History and then you will see a list of records about the selected visitor from the first visit to present.

    View Visitor Contact History
  3. Click the chat link to bring up the detailed chat history, and click the Messages tab to see his offline message. In the Visits tab, you can see visitors’ navigation record.

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