How to use Auto Chat Translation?

August 20th, 2018 | Settings & Customizations

The built-in Google Translate integration helps you automatically translate chat messages to and from a visitor who speaks a different language.

Please note that the feature is not available in our Team edition.

Enable Auto Translation

  1. Log into your Comm100 account.

  2. Enable your Auto Translation by going to menu Settings > Auto Translation.
    lckb-enable-auto-translation

Use Auto Translation in your Agent Console

  1. Log into your Comm100 Live Chat Agent Console where you chat and monitor site visitors.
  2. Move your mouse to Preference and click Live Chat.
    Language Settings in Agent Console
  3. From The Lnaguage tab Check the option Enable Auto Chat Translate to and select a language from the dropdown list.
    Enable Auto Chat Translation
  4. Click OK to save the setting.

During a chat, the chat system auto detects it when a visitor is speaking a different language. You just need to click on a button to turn on the translation.

Turn on Auto Translation

After Auto Translation is turned on, the chat messages from and to the visitor will be automatically translated. The conversation is kept going while you and the visitor still type in your own language.

Chat Messages Get Translated

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