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How to use Auto Chat Translation?

March 3rd, 2016 | Settings & Customizations

The built-in Google Translate integration helps you automatically translate chat messages to and from a visitor who speaks a different language.

Step by Step Instruction

  1. Log into Comm100 Visitor Monitor where you chat and monitor site visitors;
  2. Move your mouse to Settings and click Language;
    Language Settings in Agent Console
  3. Check the option Enable Auto Chat Translate to and select the language from dropdown list;
    Enable Auto Chat Translation
  4. Click OK to save the setting.

During a chat, the chat system auto detects it when a visitor is speaking a different language. You just need to click on a button to turn on the translation.

Turn on Auto Translation

After Auto Translation is turned on, the chat messages from and to the visitor will be automatically translated. The conversation is kept going while you and the visitor still type in your own language.

Chat Messages Get Translated