08/23/2019 | Release Note – Comm100 Chat Server Performance Upgrade

July 25th, 2019 | Release & Updates

At Comm100 we are always working to improve our solutions, so you can provide even better customer service. With this goal in mind, we will be performing an upgrade to enhance the speed, security and stability of our live chat servers. 

We are also significantly expanding the range of services offered on our MaximumOn uptime assurance infrastructure.

The following features are available on the primary server but as of this new release they have been made available during MaximumOn:

  • Chatbot.
  • Manual Invitation.
  • Visitor history (site visit, number of chats, Chat transcripts & offline message data).
  • Comm100 Ticketing.
  • Social media Integration.
  • Option to download chat transcript.
  • Visitor Banning.
  • Agents can modify the personal Preferences within agent console.
  • Salesforce integration.
  • Zendesk integration.
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