How to turn on the notifications of Comm100 Live Chat Desktop App?

April 20th, 2018 | Settings & Customizations

You will be alerted by sound or pop-up message when there is a new chat request, a new response, a private message and etc. If you are using our desktop app, you can follow the instructions below to set your notifications.

Step by Step Instructions

  1. Log into Comm100 Agent Console.

  2. Move your mouse to Preference and click Live Chat.

    Sound and Popup Settings in Agent Console
  3. Select Sound & Popup. For sound alert, enable it by clicking the loudspeaker icon, select the notifier in the dropdown list and adjust the volume according to your needs under Alert Sound. And for pop-up window alert, enable it under Alert Popup.

    Live Chat Sound and Popup Alerts

After that, except for sound notification, a message will also pop up in the lower right corner of your screen when there is a new chat request, new response from a visitor, a private message from other agents, etc.

Popup Alert Show on Screen
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