After you integrate Comm100 Live Chat with Comm100 Ticketing System, your agents can manually convert a chat to a new ticket or attach the chat to an existing ticket in the Live Chat Agent Console window.
The integration eliminates time-consuming switching between Live Chat and Ticket application for your agents.
Open your Agent Console.
Click Attach this chat to a ticket to create a ticket.
Create a new ticket or attach the chat to an existing ticket.
Chat has been created as a Ticket.
The chat transcript will be attached to the ticket when the chat ends. You can do the follow-ups in your Ticket module.
