If the option Automatically create a ticket when a chat request is accepted by agent has not been enabled, agents can manually convert a chat to a new ticket or attach the chat to an existing ticket in the Live Chat Agent Console window.
The integration eliminates time-consuming switching between Live Chat and Ticket application for your agents.
Open your Agent Console;
Click Attach this chat to a ticket to create a ticket;
Create a new ticket or attach the chat to an existing ticket;
The chat transcript will be attached to the ticket when the chat ends. You can click Go to the ticket to do the follow-ups in your Ticket module.