If the option Automatically create a ticket when a chat request is accepted by agent has not been enabled, agents can manually convert a chat to a new ticket or attach the chat to an existing ticket in the Live Chat Agent Console window.
The integration eliminates time-consuming switching between Live Chat and Ticket application for your agents.
Open your Agent Console.
Click Attach this chat to a ticket to create a ticket.
Create a new ticket or attach the chat to an existing ticket.
The chat transcript will be attached to the ticket when the chat ends. You can click Go to the ticket to do the follow-ups in your Ticket module.
