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How to install and uninstall Comm100 Live Chat?

This guide, as structured below, is designed to help you learn what to install in order to get Comm100 Live Chat running on your website, and how to uninstall it when you want to get your live chat off.

Add Comm100 Live Chat to Website

To place Comm100 Live Chat onto your website, you need to add a piece of code snippet onto your website. Click here for every detail about how to add code to your website.

Remove Comm100 Live Chat from Website

Opposite from what you did when adding the live chat code, to get Comm100 Live Chat off your website, you just need to locate the live chat code in your website source code, and then get it removed or commented. If you added Comm100 Live Chat through plugins, a quick click on the Delete or Uninstall button of the plugin will do all the work.

Adding live chat code to your website is the very first step you need to do to communicate with your website visitors. Being able to get the chat button online and answer visitors’ inquiries is the next; and this requires Comm100 Live Chat App.

To enhance your chat experience, and enable you to stay with your visitors while on the go, Comm100 offers multiple live chat apps: cross-platform compatible Web App, user-friendly Desktop App, and handy Mobile Apps.

Check out the steps below and pick the right path to quickly install and uninstall Comm100 Live Chat App.

Install Comm100 Live Chat App

Web App

You just need to have a web browser to use the web app of Comm100 Live Chat. Click here to log into the web app.

Desktop App

The process of installing Comm100 Live Chat Desktop App varies per the operating system of your machine. Follow the steps for your operating system.

Windows
  1. Download Comm100 Live Chat Desktop App and unzip the file;
  2. Click Step 1 file to download and install Adobe Air;
    Note: Comm100 Live Chat Desktop App runs on Adobe Air. Skip this step if Adobe Air has already been installed.
  3. Click Step 2 to install Comm100 Live Chat Desktop App.

Once you have the desktop app installed, a Comm100 icon shows up on your desktop screen. You can click on the icon to launch and log into the app.

Mac OS
  1. Download Comm100 Live Chat Desktop App and open the file;
  2. Click Step 1 file to download Adobe Air and then you’ll find AdobeAIR.dmg in the download folder;
  3. Click AdobeAIR.dmg and install Adobe Air;
    Note: Comm100 Live Chat Desktop App runs on Adobe Air. Skip this step if Adobe Air has already been installed.
  4. Click Step 2 file to install Comm100 Live Chat Desktop App.

Once you have the desktop app installed, a Comm100 icon shows up on your dock. You can click on the icon to launch and log into the app.

Android App
  1. Go to Google Play and search for Comm100 Live Chat App using the keyword Comm100;
  2. Tap on Comm100 Live Chat App;
  3. Tap the Install button to get Comm100 Live Chat App installed.

Now that you’ve installed the app, a Comm100 icon appears on your Android screen. You can tap the icon to launch and login to monitor and chat with your on-site visitors.

You can also set for how long you will stay logged in when the app runs in background through Menu>>Preference>>Stay Logged in for.

iPhone/iPad App
  1. Go to App Store and search for Comm100 Live Chat App using the keyword Comm100;
  2. Tap the Get button to download and install Comm100 Live Chat App onto your iPhone/iPad.

Now that you’re set, a Comm100 icon appears on your iPhone/iPad screen. You can tap the icon to launch and login to monitor and chat with your on-site visitors.

Comm100 Live Chat iPhone/iPad App also has push notification to get you notified of new visitors, chats, responses and other live chat activities when the app runs in the background or goes to the power saving mode.

Uninstall Comm100 Live Chat App

Web App

You just need to have a web browser to use the web app of Comm100 Live Chat. No uninstallation is required.

Desktop App

The process of uninstalling Comm100 Live Chat Desktop App differs based on the operating system you are using. Please check your operating system and then follow the corresponding instructions.

Windows
  1. Go to the Control Panel of your machine;
  2. Click Programs and Features, or Uninstall a Program under Programs;
  3. Scroll down to find Comm100 Live Chat;
  4. Double click, or right click on the app and then click Uninstall to remove Comm100 Live Chat Desktop App.

Notes: Window 8.x and 10 users can also uninstall Comm100 Live Chat Desktop App on the Start screen through Start>>All Apps>>right click on Comm100 Live Chat Desktop App>>Uninstall.

Mac OS
  1. Open a Finder window and go to Applications;
  2. Scroll down to find Comm100 Live Chat;
  3. Drag the app to Trash, or right-click on the app and select Move to Trash.
Android App

Below are the two convenient ways to remove Comm100 Live Chat App from your Android device.

  • Uninstall from Home Screen
    1. Navigate to the Home screen that contains the Comm100 Live Chat App icon;
    2. Press and hold Comm100 Live Chat App icon;
    3. Drag the icon up to the top of the screen to the Remove option.
  • Uninstall from Settings
    1. Open the Settings app;
    2. Tap Apps or Applications to open the application manager;
    3. Swipe to the Download tab which contains all the downloaded apps;
    4. Find and tap Comm100 Live Chat app;
    5. Tap the Uninstall button.
iPhone/iPad App

There are two equally effective methods to remove Comm100 Live Chat App from your iPhone/iPad. Choose one you’re comfortable with and follow the instructions below.

  • Uninstall from Home Screen
    1. Navigate to the Home screen that contains the Comm100 Live Chat App icon;
    2. Press and hold down Comm100 Live Chat App icon until all the icons begin to jiggle;
    3. Tap the x icon in the upper-left corner of Comm100 Live Chat App icon;
    4. Tap the Delete button in the pop-up window to confirm the removal.
  • Uninstall from Settings
    1. Tap the Settings icon on your home screen;
    2. Tap General and then Storage & iCloud Usage;
    3. Tap Manage Storage in the Storage section to display all the apps installed on your iPhone/iPad;
    4. Find and tap Comm100 Live Chat app;
    5. Tap the Delete App button.

If you need any further assistance, please go to our website and chat with our online support team for help.