How do I chat with other agents during chat session?

March 9th, 2018 | Monitor & Chat

You can collaborate with other agents during a chat session. A Private Message is an internal message sent to an online or away agent. The message is only visible to the sender and recipient.

Click Agents in Agent Console window to bring up the Private Message dialog box and then you can send message(s) to a selected online or away Agent.

Send Message to Another Operator
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