When your live chat is offline, your clients can click the chat button and leave messages. These messages are stored on Comm100 sever and can be queried. Thus you can follow up the inquiries without missing any chance to communicate with your clients. There are three ways to view these messages.
With Comm100 Live Chat, you can forward the messages to a preferred email address(es) automatically. Thus, you can read your messages in your email system.
If you have integrated Comm100 Live Chat with Comm100 Ticket in your account, offline messages will be automatically generated as tickets. You can go to Ticket module to view the messages and respond to them.