How can I automatically send chat transcripts to certain email account(s)?

April 8th, 2018 | Transcripts & Reports

With Comm100 Live Chat, your chat transcripts are saved in your Comm100 account. You can also make the transcripts automatically sent to certain email account(s).

Step by Step Instructions

  1. Log into your Comm100 account.

  2. Click Campaign at the left menu.​

    Live Chat Campaign Main Menu
  3. Click Chat Window, then Advanced, and enter the email account(s) in the Automatically email chat transcripts for archiving or
    box to receive the chat transcripts.

    Auto Send Chat Transcripts to Email Accounts

    Note: If you have multiple campaigns, please choose the correct campaign from top right dropdown list first.

  4. Click Save Changes. And the change will take effect immediately.

Now, your chat transcripts will be automatically sent to the specified email account(s) after each chat ends.

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