03/23/2018 | Release Updates – Comm100’s New Ticketing System (On Cloud Platform)

Comm100 Ticketing is a new feature that integrates with Comm100 Live Chat. It allows for issues received via email or chat to be logged, resolved, escalated and closed with ease, all within our Agent Console. The main features of Ticketing are:

• Live Chat and Ticket Management in One Agent Console
• Integrate with Live Chat for Smoother Issue Resolution in One Agent Console
• Filter, Assign, Prioritize, Pend & Sort for a Complete Workflow
• Complete Report Suite for Continuous Improvement

For more information about this feature, please read Long Live Email! Comm100’s New Ticketing Integration for Smoother Customer Communications.