With the manual-invitation, you can manually invite a visitor on your website to chat with you. You can customize the invitation according to + Read More
With Comm100 Live Chat, you can automatically invite visitors to chat with you based on pre-defined rules. However, in some scenarios, you might + Read More
Visitors’ chat requests can be automatically accepted by your online agents. This frees your agents from manually accepting chats and your visitors don’t + Read More
Step by Step Instructions Log into your Comm100 Control Panel. Click Social / SMS on the left menu, click Channels, then click Settings + Read More
Pre-Chat window is a window where your visitors need to enter their information before initiating a chat request. It helps agents to know + Read More
Yes! Comm100 Live Chat is customizable and you can customize the live chat according to your needs. Currently, all configurable items includes: Chat + Read More
Comm100 Chat Button is fully customizable. You can also customize the chat button that is used on mobile devices. This helps create a + Read More
Comm100’s Social Media Integration allows your agents to provide support for a wider range of your customers. Now you can handle social media + Read More
Comm100 Live Chat with Join.Me Integration allows you to start a screen sharing session with your visitor directly from your chat console. Screen + Read More
With Comm100 Live Chat, website visitors can click the chat button to leave offline messages when no agents are online. Please follow below + Read More
A department represents a business unit in your organization with specific responsibilities. Departments help you assign incoming visitors to the most suitable agents. + Read More
Enabling JavaScript is required for some Comm100 features to work. Below are specific instructions on enabling JavaScript in your browser. If your browser + Read More
Comm100 Live Chat offers the ability for chat transcripts to be emailed to you automatically with Agent Wrap-Up comments attached, as well as + Read More
What’s Custom Variable? Custom Variable is an advanced feature in Comm100 Live Chat that enables you to read visitor information from your website + Read More
After you integrate Comm100 Live Chat with Comm100 Ticketing System, your agents can manually convert a chat to a new ticket or attach + Read More
Yes. To change the text font (e.g. colour, size, family and etc) of your chat link (a chat button with Text Link type), + Read More
You can bind a chat button with a defined agent. After that, the chat requests from this chat button will be routed to + Read More
Yes. You can put your own branding image (logo) in the visitor side windows including Chat Window, Offline Message Window and Pre-Chat Window. + Read More
When you set up conditions for Auto Invitation, Visitor Segmentation, Routing and Dynamic Campaign, you can use Logical Operators of All, Any or + Read More
Comm100 Live Chat Custom Variable uses HTML Document Object Model (DOM) or JavaScript variables to read information on your website. Now Custom Variable + Read More
Agent groups is a feature which allows administrators to manage permissions for large groups of agents more efficiently. To set up and configure + Read More
There are three types of chat button you can pick up: Adaptive, Image Button and Text Link. A chat button of the Text + Read More
At Comm100, we provide multiple sound notifications for new visitors, new chats, new response, chat ended, transferring chat, agent message and exception. These + Read More
Comm100’s Live Chat Conversion feature links together live chat data with your onsite data, allowing you to view how many chats, and the + Read More
The default display language of chat buttons and the visitor side windows in Comm100 Live Chat is English. We also provide pre-defined button + Read More
Visitor Segmentation enables you to divide your visitors into different segments based on pre-defined rules and keep operators informed of the visitors’ segments + Read More
Comm100’s Social Media Routing allows you to efficiently route visitor’s social media queries to designated departments or agents based on predefined conditions. This + Read More
The built-in Google Translate integration helps you automatically translate chat messages to and from a visitor who speaks a different language. Please note + Read More
Comm100’s new version Knowledge Base product integrates with our Live Chat system. It not only allows visitors to benefit from self-service options through + Read More
A campaign is a set of configurations that define the style of your chat button and visitor side windows. One campaign has its + Read More
Comm100’s Social Media Integration allows you to handle social media queries from different platforms like Facebook, Twitter and WeChat. If you are handling + Read More
The Audio & Video Chat feature in Comm100 Live Chat enables your agents and your customers to talk over chat at any time. + Read More
Yes, Comm100 Live Chat supports changing the interface text of your visitor side windows including Pre-Chat Window, Chat Window, Post-Chat Window and Offline + Read More
Canned Messages are pre-defined messages in your account. For instance, a canned message might be an answer to a frequently asked question. During + Read More
Comm100 Live Chat allows you to create Multiple Campaigns, each of which has their own dedicated chat style and settings. For each campaign, + Read More
You can now import canned responses in a bulk instead of writing them one by one. We also support exporting them if required. + Read More
Comm100 Live Chat GoToMeeting Integration enables you to start screen sharing in live chat and provides remote assistance. You can integrate your Comm100 + Read More
Chat Window is used by visitors to chat with your customer service representatives. You can customize the chat window to match the style + Read More
Chat Window is the window on which your visitors chat with your agents. It is fully customizable. You can tailor the window and + Read More
Yes. With Comm100 Live Chat, you can hide the chat button when the live chat is offline. Step by Step Instructions Log in + Read More
Step by Step Instructions Log into your Comm100 account. Click Social Media in the left menu, then click Twitter Click on the Reset + Read More
You will be alerted by sound or pop-up message when there is a new chat request, a new response, a private message and + Read More
Comm100 Live Chat Salesforce Integration helps send live chat data to Salesforce CRM for follow up and allows you to identify existing Salesforce + Read More
Comm100 Live chat allows your agents to accept chats automatically. When all agents have reached their maximum concurrent chats, new visitor chat requests + Read More
Comm100’s Knowledge Base integrates with our Live Chat system. This allows customers to perform a knowledge base search within the chat window before + Read More
Comm100’s WeChat Integration allows you to add your WeChat Official Account to Comm100 Live Chat. With this integration, you can reach your WeChat + Read More
Comm100 Live Chat Window can be fully customized by using your own CSS code. This allows you to deliver a consistent and professional + Read More
Comm100 Live Chat can be integrated with Zendesk. After integration, chat transcripts and offline messages, together with your clients’ contact information will be + Read More
Comm100 Live Chat provides advanced chat routing features which allow you to efficiently route customers to designated departments or agents based on customer + Read More
The audio and video Chat with Comm100 is built upon the WebRTC communications protocols and application programming interfaces. Below are the supported browsers + Read More
Comm100 Agent SSO allows your agents to have a single login across Comm100 and other applications. Once logged in, you can move swiftly + Read More
While you are chatting with a customer, it often happens that you wait for a long time for the customer to send a + Read More
Comm100 Agent SSO allows your agents to have a single login across Comm100 and other applications. You only need to log in once + Read More
A canned message is a pre-defined message, usually created for greetings, frequently asked questions and more. Using canned messages enables agents to save + Read More
You can add new fields in the Pre-Chat window to collect information you need from visitors. Step by Step Instructions Log into your + Read More
Comm100 Live Chat provides three types of chat buttons: Adaptive, Image Button and Text Link. You can easily change the chat button from + Read More
Yes, you can customize the order of the columns in Agent Console where you do real-time monitoring and chatting. Step by Step Instructions + Read More
Yes, you can get sound alert when there are new visitors landing on your webpages pasted with the Comm100 Live Chat code. The + Read More
Comm100 Live Chat supports using your own image as the chat button image or choosing from our Gallery Images. Step by Step Instructions + Read More
Display name is the name you have set for yourself which is shown to your website visitors in your chat window. You can + Read More
Comm100 Chat Window is fully customizable. It also allows you to remove the Powered by Comm100 text from your chat window to reinforce + Read More
Agent Assist uses a scoring system to match visitor questions with existing help resources (KB, Canned messages & AI Chatbot Intents). The Score + Read More
Comm100 allows you to add your agents’ Title and Bio information and have them display in the Header of the Chat Window. It + Read More
With Comm100 Live Chat integration with Facebook and Google+, visitors now can click the Facebook and Google+ Icons in Pre-Chat window to sign + Read More
Greeting message is a pre-defined welcome message which displays at the top of your chat window. Step by Step Instructions Log into your + Read More
Yes. You can set up a pre-defined and personalized message which is sent to the visitor once a chat is started. Each agent + Read More
Comm100 Live Chat has read-receipts that will let an agent know when a visitor has seen a message they sent. Similarly, you can + Read More
Now that you have access to your Live Chat account, this guide will help you get started with configuring it to suit your + Read More
Yes, Comm100 Live Chat fully supports Arabic/Hebrew on visitor side. You just need to modify the language to enter your interface text in + Read More
Yes. Comm100 Live Chat provides a preview page for you to check your live chat settings. Step by Step Instructions Log into your + Read More
Offline Message Window is used for your website visitors to leave offline messages when the status of the chat button is offline. Visitors + Read More
Yes. Comm100 Live Chat supports chat queue. You can also have a report about your chat queue, showing how many queued visitors were + Read More
Instead of using the offline message window provided by Comm100, you may redirect your visitors to your own page when your button is + Read More
With Comm100 Live Chat, you can make chat button stay in a fixed position where the live chat code is pasted, or float + Read More
Do you have tons of canned messages or URLs? Do you have trouble finding them? With Comm100 Live Chat, canned messages are classified + Read More
Net Promoter Score, or NPS, measures customer experience and predicts business growth. It can be used to collect visitor feedback and evaluate service performance. Comm100 + Read More
With Comm100 Live Chat, you can automatically invite visitors to chat with you based on the pre-defined rules. This not only frees you + Read More
Comm100’s Social Media Integration allows your live chat agents to connect with visitors from your Facebook Page and Twitter Account. You can reply + Read More
Question I have pasted the live chat code onto my website. But when I open my website, I cannot see my chat button + Read More
Chat Group Tags are a useful feature for clients with differently branded websites. Adding Chat Group Tags to your live chat code means + Read More
We have taken the necessary steps to ensure that our policies and procedures for data handling meet HIPAA standards. If you need a + Read More
Post chat survey window is a window where visitors can leave evaluative comments and rate agents’ performance after chat. Post chat survey helps + Read More
Comm100 Live Chat Google Analytics Integration enables you to record visitors’ live chat actions as events in your Google Analytics account. You can + Read More
Zapier is a web-based service that allows you to connect applications together and automate data transfer between them. Using Zapier’s integration with Comm100, + Read More
