Articles in "Settings & Customizations"

• How to customize the manual-invitation (with a predefined message on it)?

  With the manual-invitation, you can manually invite a visitor on your website to chat with you. You can customize the invitation according to + Read More

• How to change the text on chat buttons and visitor side windows to a different language?

  The default display language of chat buttons and the visitor side windows in Comm100 Live Chat is English. We also provide pre-defined button + Read More

• How to accept chat requests automatically?

  Visitors’ chat requests can be automatically accepted by your online agents. This frees your agents from manually accepting chats and your visitors don’t + Read More

• How do I reset Facebook Page’s integration with Comm100?

  Step by Step Instructions Log into your Comm100 Control Panel. Click Social / SMS on the left menu, click Channels, then click Settings + Read More

• Can I customize my own live chat?

  Yes! Comm100 Live Chat is customizable and you can customize the live chat according to your needs. Currently, all configurable items includes: Chat + Read More

• How can I integrate Comm100 Live Chat with Facebook and Twitter?

  Comm100’s Social Media Integration allows your agents to provide support for a wider range of your customers. Now you can handle social media + Read More

• How can I customize the Chat Button on mobile-optimized websites?

  Comm100 Chat Button is fully customizable. You can also customize the chat button that is used on mobile devices. This helps create a + Read More

• How can offline messages be sent to certain email account(s) automatically?

  With Comm100 Live Chat, website visitors can click the chat button to leave offline messages when no agents are online. Please follow below + Read More

• How to set up a timer to automatically stop chats if visitors have been inactive?

  While you are chatting with a customer, it often happens that you wait for a long time for the customer to send a + Read More

• Can I have my own branding image (logo) in the visitor side windows?

  Yes. You can put your own branding image (logo) in the visitor side windows including Chat Window, Offline Message Window and Pre-Chat Window. + Read More

• What types of interactions from Facebook and Twitter can be integrated with Comm100?

  Comm100’s Social Media Integration allows your live chat agents to connect with visitors from your Facebook Page and Twitter Account. You can reply + Read More

• How to remove Powered by Comm100 text from Chat Window?

  Comm100 Chat Window is fully customizable. It also allows you to remove the Powered by Comm100 text from your chat window to reinforce + Read More

• How to create a new live chat department?

  A department represents a business unit in your organization with specific responsibilities. Departments help you assign incoming visitors to the most suitable agents. + Read More

• How to enable and customize the Pre-Chat window?

  Pre-Chat window is a window where your visitors need to enter their information before initiating a chat request. It helps agents to know + Read More

• What are the supported browsers for Audio and Video Chat?

  The audio and video Chat with Comm100 is built upon the WebRTC communications protocols and application programming interfaces. Below are the supported browsers + Read More

• What are Chat Group Tags and how to set them up?

  Chat Group Tags are a useful feature for clients with differently branded websites. Adding Chat Group Tags to your live chat code means + Read More

• What’s Custom Variable and where to set it up?

  What’s Custom Variable? Custom Variable is an advanced feature in Comm100 Live Chat that enables you to read visitor information from your website + Read More

• How to manually convert a chat to a ticket during the chat session?

  After you integrate Comm100 Live Chat with Comm100 Ticketing System, your agents can manually convert a chat to a new ticket or attach + Read More

• Can I change the text font of my chat link?

  Yes. To change the text font (e.g. colour, size, family and etc) of your chat link (a chat button with Text Link type), + Read More

• [User Guide] Integrate Comm100 Live Chat with Join.Me

  Comm100 Live Chat with Join.Me Integration allows you to start a screen sharing session with your visitor directly from your chat console. Screen + Read More

• How to bind a chat button with a specified agent or department?

  You can bind a chat button with a defined agent. After that, the chat requests from this chat button will be routed to + Read More

• How can Agent Wrap-Up information be shown in chat transcript email?

  Comm100 Live Chat offers the ability for chat transcripts to be emailed to you automatically with Agent Wrap-Up comments attached, as well as + Read More

• What is Visitor Segmentation and how to set it up?

  Visitor Segmentation enables you to divide your visitors into different segments based on pre-defined rules and keep operators informed of the visitors’ segments + Read More

• Where can I see agent’s Title and Bio?

  Comm100 allows you to add your agents’ Title and Bio information and have them display in the Header of the Chat Window. It + Read More

• How to use Comm100 Audio & Video Chat?

  The Audio & Video Chat feature in Comm100 Live Chat enables your agents and your customers to talk over chat at any time. + Read More

• How to set Logical Expression?

  When you set up conditions for Auto Invitation, Visitor Segmentation, Routing and Dynamic Campaign, you can use Logical Operators of All, Any or + Read More

• What’s Offline Message Window and how to customize it?

  Offline Message Window is used for your website visitors to leave offline messages when the status of the chat button is offline. Visitors + Read More

• How to set Custom Variable Value?

  Comm100 Live Chat Custom Variable uses HTML Document Object Model (DOM) or JavaScript variables to read information on your website. Now Custom Variable + Read More

• How do I disable Auto Invitations on mobile-optimized websites?

  With Comm100 Live Chat, you can automatically invite visitors to chat with you based on pre-defined rules. However, in some scenarios, you might + Read More

• What are Agent Groups? How do I configure them?

  Agent groups is a feature which allows administrators to manage permissions for large groups of agents more efficiently. To set up and configure + Read More

• How to create a chat button of the Text Link type?

  There are three types of chat button you can pick up: Adaptive, Image Button and Text Link. A chat button of the Text + Read More

• How to change the sound alert for my live chat?

  At Comm100, we provide multiple sound notifications for new visitors, new chats, new response, chat ended, transferring chat, agent message and exception. These + Read More

• What is Comm100’s Live Chat Conversion feature and how do I use it?

  Comm100’s Live Chat Conversion feature links together live chat data with your onsite data, allowing you to view how many chats, and the + Read More

• How do I create my Routing Rules to assign social media queries to a specified agent or department?

  Comm100’s Social Media Routing allows you to efficiently route visitor’s social media queries to designated departments or agents based on predefined conditions. This + Read More

• How can I upgrade to Comm100’s new version Knowledge Base from Comm100’s old Knowledge Base?

  Comm100’s new version Knowledge Base product integrates with our Live Chat system. It not only allows visitors to benefit from self-service options through + Read More

• What’s Campaign and how can I benefit from Multiple Campaigns?

  A campaign is a set of configurations that define the style of your chat button and visitor side windows. One campaign has its + Read More

• How to enable JavaScript in a web browser?

  Enabling JavaScript is required for some Comm100 features to work. Below are specific instructions on enabling JavaScript in your browser. If your browser + Read More

• How can I add my Tags to my social media conversations?

  Comm100’s Social Media Integration allows you to handle social media queries from different platforms like Facebook, Twitter and WeChat. If you are handling + Read More

• How to Integrate Comm100 Live Chat with GoToMeeting

  Comm100 Live Chat GoToMeeting Integration enables you to start screen sharing in live chat and provides remote assistance. You can integrate your Comm100 + Read More

• Can I edit the interface text of visitor side windows for different wordings?

  Yes, Comm100 Live Chat supports changing the interface text of your visitor side windows including Pre-Chat Window, Chat Window, Post-Chat Window and Offline + Read More

• How to manage live chat canned messages?

  Canned Messages are pre-defined messages in your account. For instance, a canned message might be an answer to a frequently asked question. During + Read More

• What are Dynamic Campaigns and how do I set them up?

  Comm100 Live Chat allows you to create Multiple Campaigns, each of which has their own dedicated chat style and settings. For each campaign, + Read More

• How to Export/Import Canned Messages

  You can now import canned responses in a bulk instead of writing them one by one. We also support exporting them if required. + Read More

• How to change Chat Window type? Embedded or Popup?

  Chat Window is used by visitors to chat with your customer service representatives. You can customize the chat window to match the style + Read More

• How can I customize my Chat Window?

  Chat Window is the window on which your visitors chat with your agents. It is fully customizable. You can tailor the window and + Read More

• Can I hide the chat button when Live Chat is offline?

  Yes. With Comm100 Live Chat, you can hide the chat button when the live chat is offline. Step by Step Instructions Log in + Read More

• How do I reset my Twitter Account’s Integration with Comm100?

  Step by Step Instructions Log into your Comm100 account. Click Social Media in the left menu, then click Twitter Click on the Reset + Read More

• How to turn on the notifications of Comm100 Live Chat Desktop App?

  You will be alerted by sound or pop-up message when there is a new chat request, a new response, a private message and + Read More

• How is Estimated Wait Time calculated when visitors are waiting in the chat queue?

  Comm100 Live chat allows your agents to accept chats automatically. When all agents have reached their maximum concurrent chats, new visitor chat requests + Read More

• How can I integrate Knowledge Base with Comm100 Live Chat?

  Comm100’s Knowledge Base integrates with our Live Chat system. This allows customers to perform a knowledge base search within the chat window before + Read More

• How can I integrate my WeChat Official Account with Comm100 Live Chat?

  Comm100’s WeChat Integration allows you to add your WeChat Official Account to Comm100 Live Chat. With this integration, you can reach your WeChat + Read More

• Customize Your Chat Window with CSS Code

  Comm100 Live Chat Window can be fully customized by using your own CSS code. This allows you to deliver a consistent and professional + Read More

• How to integrate Comm100 Live Chat with Zendesk?

  Comm100 Live Chat can be integrated with Zendesk. After integration, chat transcripts and offline messages, together with your clients’ contact information will be + Read More

• How do I create Custom Rules to auto-route chat request to a specified agent or department?

  Comm100 Live Chat provides advanced chat routing features which allow you to efficiently route customers to designated departments or agents based on customer + Read More

• How do I enable SAML SSO (Single Sign-On) for agents to log into Comm100 account?

  Comm100 Agent SSO allows your agents to have a single login across Comm100 and other applications. Once logged in, you can move swiftly + Read More

• How do I enable JWT SSO (Single Sign-On) for agents to log into Comm100 account?

  Comm100 Agent SSO allows your agents to have a single login across Comm100 and other applications. You only need to log in once + Read More

• How to quickly send out canned messages during chat sessions?

  A canned message is a pre-defined message, usually created for greetings, frequently asked questions and more. Using canned messages enables agents to save + Read More

• How to add a new field in Pre-Chat Window?

  You can add new fields in the Pre-Chat window to collect information you need from visitors. Step by Step Instructions Log into your + Read More

• What are the three types of Comm100 chat buttons?

  Comm100 Live Chat provides three types of chat buttons: Adaptive, Image Button and Text Link. You can easily change the chat button from + Read More

• Can I customize the order of the columns in Agent Console?

  Yes, you can customize the order of the columns in Agent Console where you do real-time monitoring and chatting. Step by Step Instructions + Read More

• Can I have sound alert when new visitors come to my site?

  Yes, you can get sound alert when there are new visitors landing on your webpages pasted with the Comm100 Live Chat code. The + Read More

• How to change my chat button images?

  Comm100 Live Chat supports using your own image as the chat button image or choosing from our Gallery Images. Step by Step Instructions + Read More

• How to change my display name which is shown to my website visitors when I am chatting with them?

  Display name is the name you have set for yourself which is shown to your website visitors in your chat window. You can + Read More

• Understanding Agent Assist Score

  Agent Assist uses a scoring system to match visitor questions with existing help resources (KB, Canned messages & AI Chatbot Intents). The Score + Read More

• Comm100 Live Chat Facebook and Google+ Connect Integration

  With Comm100 Live Chat integration with Facebook and Google+, visitors now can click the Facebook and Google+ Icons in Pre-Chat window to sign + Read More

• Where to customize the greeting message which displays at the top of chat window?

  Greeting message is a pre-defined welcome message which displays at the top of your chat window. Step by Step Instructions Log into your + Read More

• Can I automatically send a pre-defined message after a chat request is accepted?

  Yes. You can set up a pre-defined and personalized message which is sent to the visitor once a chat is started. Each agent + Read More

• How do I tell if a visitor has read a message I sent while chatting?

  Comm100 Live Chat has read-receipts that will let an agent know when a visitor has seen a message they sent. Similarly, you can + Read More

• Live Chat Quick Start Guide

  Now that you have access to your Live Chat account, this guide will help you get started with configuring it to suit your + Read More

• Is Arabic/Hebrew supported in live chat?

  Yes, Comm100 Live Chat fully supports Arabic/Hebrew on visitor side. You just need to modify the language to enter your interface text in + Read More

• Is there a preview page for me to check how my live chat settings are working?

  Yes. Comm100 Live Chat provides a preview page for you to check your live chat settings. Step by Step Instructions Log into your + Read More

• Does Comm100 Live Chat support chat queue?

  Yes. Comm100 Live Chat supports chat queue. You can also have a report about your chat queue, showing how many queued visitors were + Read More

• How to set the offline button to redirect visitors to my own page?

  Instead of using the offline message window provided by Comm100, you may redirect your visitors to your own page when your button is + Read More

• How can I change my image button style?

  With Comm100 Live Chat, you can make chat button stay in a fixed position where the live chat code is pasted, or float + Read More

• How to easily locate canned messages?

  Do you have tons of canned messages or URLs? Do you have trouble finding them? With Comm100 Live Chat, canned messages are classified + Read More

• How do I add an NPS to my Live Chat Post Chat Survey?

  Net Promoter Score, or NPS, measures customer experience and predicts business growth. It can be used to collect visitor feedback and evaluate service performance. Comm100 + Read More

• Can I automatically invite a visitor to chat with me?

  With Comm100 Live Chat, you can automatically invite visitors to chat with you based on the pre-defined rules. This not only frees you + Read More

• Why does the chat button image not display on my site?

  Question I have pasted the live chat code onto my website. But when I open my website, I cannot see my chat button + Read More

• [User Guide] Integrate Comm100 Live Chat with Your Salesforce

  Comm100 Live Chat Salesforce Integration helps send live chat data to Salesforce CRM for follow up and allows you to identify existing Salesforce + Read More

• How should you configure your Comm100 account for HIPAA Compliance

  We have taken the necessary steps to ensure that our policies and procedures for data handling meet HIPAA standards. If you need a + Read More

• How to customize the post chat survey window?

  Post chat survey window is a window where visitors can leave evaluative comments and rate agents’ performance after chat. Post chat survey helps + Read More

• [User Guide] Integrate Comm100 Live Chat with Google Analytics

  Comm100 Live Chat Google Analytics Integration enables you to record visitors’ live chat actions as events in your Google Analytics account. You can + Read More

• How do I integrate Comm100 Live Chat with Zapier?

  Zapier is a web-based service that allows you to connect applications together and automate data transfer between them. Using Zapier’s integration with Comm100, + Read More