Can I join in an ongoing chat?

March 4th, 2018 | Monitor & Chat

Yes. Comm100 Live Chat allows you to collaborate with other agents during a chat session. An agent can join an ongoing chat by selecting the chat and clicking Join.

Join Ongoing Chats

Note: To join a chat, you’ll need to make sure that:

  • There are less than four agents in the chat.
  • You have permission to join the chat.

Meanwhile, a notice shows up on both the visitor and agent side chat windows: Agent *** has joined the chat. And you can always leave the chat by clicking Leave Chat.

System Message to Visitor and Agent
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