Comm100 Live Chat allows you to collaborate with other agents during a chat session. An agent can join an ongoing chat by selecting the chat and clicking Join.
Note: To join a chat, you’ll need to make sure that:
There are less than four agents in the chat;
You have permission to join the chat.
Meanwhile, a notice shows up on both the visitor and agent side chat windows: Agent *** has joined the chat. And you can always leave the chat by clicking Leave Chat.