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Can I have sound alert when new visitors come to my site?

March 4th, 2016 | Settings & Customizations

Yes, you can get sound alert when there are new visitors landing on your webpages pasted with the Comm100 Live Chat code. The sound alert can be customized in your Agent Console window.

Desktop Chat App

  1. Open the Desktop Chat App;​
  2. Move your mouse to Settings and click Sound & Popup;​
    Sound and Popup Settings in Operator Chat Console
  3. Select a proper sound option from the drop-down list for scenario New Visitor, click the Play icon to play the selected sound and adjust the volume according to your needs;
    Sound Alert for New Visitor in Desktop App
  4. Click OK to save the change.

Web Edition​

  1. Log into your Comm100 account;
  2. Click Get Online & Chat at the left menu to open Visitor Monitor;
  3. Get Online and Chat with Visitors
  4. Move your mouse to Settings and click Sound Settings;
  5. Sound Settings in Operator Chat Console Web App
  6. Select a proper sound option from the drop-down list for scenario New Visitor, click the Play icon to play the selected sound and adjust the volume according to your needs;
    Sound Alert for New Visitor in Web App
  7. Click OK to save the change.

Now, you will receive notification sound when new visitors come to your website.